Customer Experience Platform Executive
chertsey, south east england, United Kingdom
Cheil UK
integral part of the wider CX (Customer Experience) Team. As a Platform Executive, you will be responsible for maintaining and supporting platforms and technology across CX. You will deliver support to teams both internally within Samsung and across our key service delivery and customer support partners. You will … work at the intersection of technology and people, driving change that improves efficiency, streamlines processes, and maximizes the value of new systems and technologies. Your key responsibilities Coordinate existing platforms portfolio within CX while understanding wider business platform developments Maintain key vendor relationships to drive performance against the … savings across deployments, and quality of deployment Effective use of data and insights to drive decisions and influence the platforms and technology roadmap Demonstrable improvements in team collaboration Alignment of technology initiatives with the broader business strategy and customer experience goals in mind More ❯
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