Problem Performance Manager
- Hiring Organisation
- Marks & Spencer
- Location
- London, England, United Kingdom
Problem Performance Manager will support the Problem Management Lead to deliver best practice problem management and develop and deliver the strategic Problem Management practice roadmap, which includes the technology roadmap.Success in this role is measured by improvements in the practice maturity levels and key performance indicator performance … automation opportunities.Ability to drive continuous improvement, use Service Level Management and KPIs to improve performance, and contribute to a Problem Management technology roadmap aligned with business needs.Strong collaboration, stakeholder-management and communication skills to work with Service Management, DevOps and engineering teams, coach colleagues and share progress ...