12 of 12 Telecoms Jobs in Glamorgan

ITIL v4 Foundation certification (essential) Previous experience as a Service Delivery Manager, Service Manager or Customer Success Manager within a technology, managed services or telecommunications environment Experience managing a strategic or enterprise customer Strong understanding of ITIL service management principles Experience producing service reports and presenting to senior stakeholders Commercial ...

certification. • Previous experience as a Service Delivery Manager, Service Manager or similar customer-facing service management role. • Experience within an IT Managed Services or Telecommunications environment. • Strong understanding of IT service management principles. • Experience managing SLAs, KPIs and customer service reviews. • Excellent communication and stakeholder management skills. • Commercial awareness ...

/setup, PC upgrades, firewall swap, etc) Perform routine maintenance on hardware, software, and networks to ensure optimal performance. Investigate and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues. Create and maintain detailed records of user requests and reported issues in a ticketing system. Install ...

service and follow through to completion. Ensure the highest standard of professional conduct and service to both customers and colleagues. A background in telecoms would be extremely advantageous. The Candidate - Customer Success Manager - Account Manager To be successful in the role you will have the following experience: Experience ...

backgrounds for this position providing you are an experienced Sales Manager from a B2B background with particular interest in those who come from a telecoms, IT, or technology solution background. You are ambitious, outgoing and an enthusiastic communicator who can demonstrate the qualities and tactics required to coach and develop ...

Job Title: Comms Helpdesk Technician (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: £28,000 - £30,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to ...

surrounding areas. Desirable Experience: A strong splicing background (candidates with their own equipment are highly preferred). A Strong knowledge of installing and commissioning telecommunications equipment. Solid understanding of Virgin Media core and transmission network Compensation & Terms Role Type: Contractor Day Rate: £220 per day (negotiable based on experience) Night ...

Services, Networks, or Infrastructure Configure, deploy, and maintain operational and tactical communication systems Engineer radios, satellite systems and computer networks Build voice and data telecommunications networks Earn an apprenticeship in Network Engineering or Cable Installing To qualify, you must be between 16 years 6 months and 35 years 6 months ...

supporting major incident response and service restoration. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base articles related to telecoms and networking solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. … ticketing systems, RMM tools, and third-party platforms to manage workload, prioritise tasks, and maintain data accuracy. Out-of-Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support ...

ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for telecoms-related incidents, logging, categorising, and prioritising faults in line with ITIL best practice. Service Level Management: Manage and resolve tickets within agreed SLAs, ensuring timely … ticketing systems, VoIP management portals, and monitoring tools to manage workload efficiently and maintain accurate service records. Out-of-Hours & On-Call Support: Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents. Customer Experience Excellence: Deliver a reliable, professional support service, focused ...

Sales Specialist – Mobile/Telco Outstanding opportunity for an experience telecoms sales professional with experience in Mobile, to join their award-winning team. This role can be desk based or field-based role offering fantastic training and development and progression prospects. £38k - £52k basic depending on role and experience. Realistic … grow your career with one of the most successful ICT brand leaders. Our client is looking for a confident, self-starter with a solid Telecoms knowledge especially within mobility. The right candidate will possess the correct attitude, drive, and experience. The Role: Account Management and Business Development You will ...

Finance Business Partner will play a crucial role in driving financial performance and strategic decision-making within the Technology & Telecoms industry. This permanent position offers the opportunity to lead financial insights and influence key business outcomes. Client Details Our client is a medium-sized organisation within the Technology & Telecoms sector … financial planning, analysis, and business partnering. Excellent communication and stakeholder management skills. Proficiency in financial modelling and advanced Excel skills. Knowledge of the Technology & Telecoms industry is advantageous. A proactive and solution-oriented approach to challenges. Job Offer Competitive salary ranging from £ per annum. Car Allowance Hybrid working arrangement with ...