to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm. Your responsibilities day to day will be... Handling customer calls/emails relating to installation of Telematics devices in line with company SLAs and metrics. Managing service desk tickets raised by other business areas within SLAs. Liaising with 3rd party engineering teams to co-ordinate installation bookings. More ❯
Crewe, Cheshire, England, United Kingdom Hybrid / WFH Options
Radius
all sizes. Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future. Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management. We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over More ❯
all sizes. Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future. Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management. We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over More ❯
We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description We are looking for a proactive and knowledgeable Telematics technical hardware support Engineer to join our team. The ideal candidate will play a critical role in supporting product development, providing hardware support for telematics devices, ensuring hardware optimal performance … and implementing solutions. Provide training and guidance to internal customers on hardware features, functions, configuration, and troubleshooting. Qualifications 2+ years of experience in hardware development/support in the telematics industry. Good understanding of telematics systems, wireless communication protocols, and automotive electronics. (e.g., CAN, RS232) and wireless technologies (e.g., GPS, GSM). Excellent problem-solving skills and ability to think … to convey technical concepts to non-technical stakeholders. Experience with IoT and connectivity solutions in the automotive sector (desirable) Experience working with BLE (desirable) Experience working with tier 1 Telematics suppliers (desirable) Additional Information Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. Not only More ❯
skilled and customer-focused individual to join our team in the field of Telematics. You will be working directly with customers to investigate and resolve technical queries with their telematics system. We would love to welcome you to our Arden Square, Crewe office, working hours of Monday-Friday 8:30am – 5:00pm. Your responsibilities day to day will be: Resolve … queries are logged and kept updated until issues are completely resolved Ensuring details of each issue is logged to enable root cause analysis Supporting engineers while onsite to ensure telematics equipment is functioning before leaving site Qualifications Previous experience in a technical support role Problem solving skills and an understanding of data analysis Strong attention to detail and able to … prioritise well Good knowledge of Microsoft Office Products Experience of working on a CRM system, preferably Salesforce Telematics experience would be desired but is not essential Additional Information Benefits: Pension plan Life assurance Employee fuel card scheme Electric Vehicle salary sacrifice scheme Employee assistance programme 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum Time off for fertility More ❯