channels (live chat, voice, written channels) Build and deploy serverless integrations using AWS Lambda (Python/Node.js), API Gateway, DynamoDB, Kinesis, and CloudFormation/Terraform connecting Amazon Connect to backend systems (Pega CRM, internal APIs) Implement infrastructure as code (Terraform/CloudFormation) for repeatable, CI/CD-driven deployments across … production support. Proficiency in Python or Node.js with production deployment experience Experience with AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM, CloudFormation or Terraform Hands-on experience with REST API development and integration of contact centre platforms with CRM/backend systems Experience with CI/CD pipelines, version ...