5 of 5 Ticket Management Jobs in Berkshire

ability in Windows environments Strong knowledge of Microsoft 365, Active Directory, configuring laptops, and basic networking Confident communicator with a calm and professional manner Familiar with helpdesk systems and ticket management Organised, reliable and consistent under pressure This is a practical, hands on support role in a busy operational environment. Ideal for someone who takes ownership and enjoys More ❯

Technical Authority Expert is responsible for the coordination, management, and execution of proactive and reactive maintenance activities that require advanced support beyond the capabilities of 1st Level Operations. 2nd Level Assurance Engineer expertise ensures our services are continuously available and performing to Service Level Agreement (SLA) standards. You will be assigned to work with ticket management and … Strong organizational, multi-tasking, problem-solving, and strategic thinking skills. •Proficient in Microsoft applications (Word, Excel, etc.). •Experience in influencing and persuading multi-customer NOC teams on fault ticket quality. •In-depth understanding of IPv4, IPv6, TCP/IP, MPLS/LDP, Docsis3.0/3.1 and XGS-PON. •Experience working on security nodes like Cisco FPR and ASA More ❯

and assets, assists with upgrades and fixes. Preparation of Audio Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly. Responsibilities Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety of AV software and hardware. … troubleshooting and issues. Maintaining a good and up-to-date working knowledge of the latest technologies relevant to the company's projects. Providing phone/email tech support. Reporting ticket management. Product research and development for client requirements. Qualifications Strong understanding of Windows Operating Systems. Must be well organised with the ability to prioritise workload effectively whilst liaising with More ❯

Managers on Service improvements and feeding in observations and problem areas. Develop and execute weekly and monthly operational reporting providing clear service performance and availability metrics. PO/Invoice Management Closely working with Customer Experience to improve ticket management and user training issues Out of hours escalation for operational issues (Rota). Working with Service desk to … ensure good quality ticket management is taking place Reviewing PIRs/Provide Feedback Provide operational expertise into projects and new propositions. Work with SMARTY and the wider Three business to support the development of operational and service management maturity. Manage and track continuous service improvement initiatives Manage and report on all key KPI's and performance measure … and what they bring to the table, supporting one another as we continue to deliver for our customers. LI-KS1 Experience of working with and influencing various levels of management, building relationships and influencing across teams and a wider community of other leaders and managers. A clear communicator. Ability to lead, make decisions, problem solve and work within teams. More ❯

and self-service solution articles Support testing of platforms/systems following changes and report back results. What do I need to have? Microsoft Teams/Office proficiency IT ticket management SAP Business One Business process automation More ❯