1 of 1 Ticket Management Jobs in Birmingham

integrators, and internal stakeholders on room builds, upgrades, and issue resolution Required Skills & Experience Microsoft Teams Rooms - Expert-level knowledge of MTR deployment, configuration, management, and troubleshooting across both Windows and Android platforms Microsoft Teams Administration - Strong understanding of Teams admin centre, policies, calling, and meeting configurations Audio Visual … both in‐room and remote participants ITIL Certified - Foundation as minimum; practitioner‐level preferred ServiceNow - Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting Several years' experience in a role combining UC, AV, and/or MTR support in a global enterprise environment ...