1 of 1 Ticket Management Jobs in Birmingham

tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring issues and … with integrity and honesty in everything you do. Proven experience in a similar role, with a background in operations or software development. Knowledge of ticket management best practices, incident prioritisation and escalation, monitoring, and continuous improvement. Effective communication and interpersonal skills. Strong analytical and problem-solving abilities. Experience More ❯