1 Ticket Management Jobs in the West Midlands

technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting … blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac … operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends more »