need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticketmanagement and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to … an understanding and experience of working in a technical as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They … will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the More ❯
Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps Ensuring our EUC compliance levels meet our high standards Keeping our Asset management system UpToDate Keeping all knowledge base support documentation up to date Occasional Visits to other offices located in the United Kingdom to provide physical support About You To be … will need to have:- ITIL V4 Foundation or previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & request\ticketmanagement Strong technical support skills and experience Excellent communication skills with the ability to communicate technically at all levels About Us Landmark Information Group holds … and thought leadership in the property industry, being a supplier of national property-related data. We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to More ❯
service. Experience and Qualifications: Basic understanding of Ethernet, TCP/IP, DHCP, DNS, LAN, WAN, and VPN technologies. Knowledge of MS Client operating systems - Windows 11 & Teams. Experience with ticketmanagement systems. Understanding of software licensing and hardware management. Exposure to remote support software. Proficiency with email and productivity tools such as MS Office 365, Office 2016, Office … attitude with a positive approach. Strong listening and empathy skills, adaptable to different customer needs. Problem-solving and diagnostic abilities. Flexible and adaptable to change. Good organizational and time management skills. Attention to detail and quality. Experience providing remote and in-person user support. Following your application, our experienced recruitment team will contact you. We are committed to Diversity More ❯
to other UK-wide MoD sites. Typical Responsibilities Assist Users by performing service delivery support activities Actively support the team to resolve support desk items and assist in effective ticketmanagement, in order for the team to achieve service level agreements Actively manage end user expectations through effective communications to provide high levels of service Make frequent contact More ❯
basis until the end of 2025. This is 100% office based in their lovely offices in South Bristol. In this role you will be focussing on the administration and management of workflow tickets through JIRA. You will be responsible for triaging new tickets raised by internal stakeholders and clients, ensuring accurate allocation and prioritisation, and maintaining the correct ticket statuses. By closely collaborating with the Content Planner and internal teams, youll play a key role in driving ticket resolution and keeping workflows moving efficiently. Responsibilities will include: Triage new tickets raised by internal stakeholders and clients, ensuring all relevant information is included. Allocate tickets to the correct teams, ensuring alignment with their capabilities and responsibilities. Collaborate with … Ensure tickets are correctly categorised and maintained in the appropriate status within JIRA. Identify and resolve blocked tickets by liaising with relevant teams to remove obstacles. Monitor and track ticket progress, ensuring deadlines and commitments are met. Act as the central point of contact for ticket workflows, providing updates to stakeholders as needed. Work closely with internal teams More ❯
