1 of 1 Ticket Management Jobs in Colchester

support their personal growth and development. Provide world-class, 24X7 technical support for all Blackline Products and Services; meet service level targets for case management and call handling. In collaboration with the customer care managers, oversee the management of our contact center solution to develop and maximize its … Collaborate with the senior technical support teams to identify best practices for Blackline for technical troubleshooting and problem resolution. Collaborate with the Customer Care management team for overall department alignment and success. Qualifications/Skills: Technical Diploma or Degree from a recognized institution. 5-7 years' experience managing in … a technical support/help desk environment. International or global multi-language experience is considered an asset. Experience administering call center telephone and ticket management systems. Strong technical aptitude and logical problem-solving skills. Shift scheduling in a 24-hour, 7 day a week operation. Process-oriented while More ❯