2 of 2 Ticket Management Jobs in Essex

Group companies Log, prioritise, troubleshoot and resolve IT support tickets, escalating where needed Support Microsoft 365, Windows OS and basic identity/user management Diagnose and resolve issues with PCs, laptops, mobile devices, printers and peripherals Assist with onboarding and offboarding, including account setup and device configuration Prepare, configure … line IT support or service desk role Good working knowledge of Microsoft 365 and Windows operating systems Understanding of IT support principles, troubleshooting and ticket management Basic knowledge of Active Directory or Entra ID user administration Basic networking knowledge (e.g., DNS, DHCP, Wi-Fi, VPN etc.) Comfortable supporting ...

application issues using log analysis tools (e.g., Splunk) and API forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams … Flexible hybrid working (after probation). Private medical care. Structured onboarding and training program. Clear career progression opportunities into senior technical or management roles. Opportunities for growth in a supportive, fast-growing company. This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates ...