1 of 1 Ticket Management Jobs in Cullompton

ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings … closures, and office relocations. User Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service … similar role * Communication Skills: Confident in supporting users of varying technical ability. * Attention to Detail: High level of accuracy in builds and documentation. * Self-Management: Ability to manage workload and meet project deadlines. * Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness More ❯