2 of 2 Ticket Management Jobs in Devon

that combine to make this a fascinating and beautiful area to be based. The Clinical Applications Support Team are responsible for the effective deployment, management and use of several key line of business applications and supplementary systems. The successful candidate will be joining a dynamic, motivated, and skilled service … Trust, including the Electronic Patient Record system SystmOne, Smartcards plus other applications via a Service Now platform The post holder will be responsible for Ticket management to fulfil service requests and investigate problems raised by staff, providing resolution to known issues routinely, guidance regularly, and investigation less frequently … issues. This may also involve liaising with vendors and their representatives to rapidly identify problems and apply effective resolutions Adapting applications according to change management process Upholding the organisational policies relating to access, use, quality and data sharing and championing these within the sphere of work activities There will More ❯

ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings … closures, and office relocations. User Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service … similar role * Communication Skills: Confident in supporting users of varying technical ability. * Attention to Detail: High level of accuracy in builds and documentation. * Self-Management: Ability to manage workload and meet project deadlines. * Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness More ❯