1 of 1 Ticket Management Jobs in East Anglia

utilities. Ensure correct forensic information is gathered during support interactions, including API request/response bodies, HTTP response codes, Adflex error codes, and timestamps. Ticket Management & SLA Compliance: Log and track support tickets generated from calls or emails, ensuring timely actions and resolution within Service Level Agreements (SLAs … complete details. Customer Assistance & API Integration Support: Assist customers in understanding API documentation and effectively implementing integrations to ensure smooth integration experiences. Customer Experience Management: Ensure that customers are informed and updated regularly on the progress of their incidents and support cases. Provide a high level of service by … or application support environment. Technical Skills: Familiarity with REST, JSON/XML, and experience with log monitoring tools like Splunk. Certifications: Certification in API management, cloud computing, CompTIA A+, Security+ or similar is a plus. Required Skills: Card Processing: Basic understanding of card processing and e-commerce payment systems More ❯