4 of 4 Ticket Management Jobs in the East of England

Technician 2 Technician 2 LocationColchester CO2 7UT Contract 7 Months - Mon - Fri 08:30 - 05:00 Job Description:Candidate Requirements:Must hold SC Clearance. Key Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes), ensures appropriate updates and call management to maintain service levels as per contract Hub Stock management including asset … management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues More ❯

Technician 2 Technician 2 LocationKings Lynn PE33 9NP Contract 7 Months - Mon - Fri 08:30 - 05:00 Job Description:Candidate Requirements:Must hold SC Clearance. Key Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes), ensures appropriate updates and call management to maintain service levels as per contract Hub Stock management including … asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs 'in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

a high quality customer experience. This role requires strong communication skills, technical aptitude and commitment to customer satisfaction. Responsibilities: Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line technical support to internal branch members across Europe. Prioritise and triage support requests based on urgency and business impact. Escalate complex or unresolved issues to … through support tickets or email inboxes. Ability to follow documented procedures and escalate appropriately. Ability to work in a fast-paced environment with minimal supervision. Strong prioritisation skills for ticket management and stakeholder management skills. Excellent written and verbal communication skills. Team player, able to contribute ideas improving internal processes and documentation. Strong problem solving and analytical More ❯