4 of 4 Ticket Management Jobs in the East of England

Group companies Log, prioritise, troubleshoot and resolve IT support tickets, escalating where needed Support Microsoft 365, Windows OS and basic identity/user management Diagnose and resolve issues with PCs, laptops, mobile devices, printers and peripherals Assist with onboarding and offboarding, including account setup and device configuration Prepare, configure … line IT support or service desk role Good working knowledge of Microsoft 365 and Windows operating systems Understanding of IT support principles, troubleshooting and ticket management Basic knowledge of Active Directory or Entra ID user administration Basic networking knowledge (e.g., DNS, DHCP, Wi-Fi, VPN etc.) Comfortable supporting ...

users and will be responsible for prioritising, answering, or re assigning tickets from our internal and external users, and customers. Main roles and responsibilities: Ticket Management & Triage: Act as the first point of contact for all IT support tickets Assess, prioritise, and assign tickets appropriately based on impact … Assist with workstation setup including monitors, docking stations, telephony, and other equipment Application Support: Provide first-level support for business applications, including the Warehouse Management System (WMS) Troubleshoot routine WMS issues (e.g., login problems, scanning issues, basic workflow errors) Escalate complex application problems to the relevant application support ...

application issues using log analysis tools (e.g., Splunk) and API forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams … Flexible hybrid working (after probation). Private medical care. Structured onboarding and training program. Clear career progression opportunities into senior technical or management roles. Opportunities for growth in a supportive, fast-growing company. This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates ...

application issues using log analysis tools (e.g., Splunk) and API forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams … Flexible hybrid working (after probation). Private medical care. Structured onboarding and training program. Clear career progression opportunities into senior technical or management roles. Opportunities for growth in a supportive, fast-growing company. This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates ...