6 of 6 Ticket Management Jobs in the East of England

a timely manner via phone, email, and the ticketing system. Troubleshoot and resolve common issues such as password resets, connectivity problems, and application support. Ticket Management: Accurately document, categorize, and prioritize incoming issues using the ticketing system. Escalate unresolved or complex issues to Tier 2 or Tier More ❯

role offers invaluable opportunities to learn from seasoned IT professionals and refine your technical skills. With solid knowledge in technical operations, you'll manage ticket queues against quality standards, proactively communicate status updates to clients, and escalate issues within the team as needed. At WTG, we hold customer success … Data protection Demonstrated troubleshooting, problem-solving, and analytical skills Excellent written and verbal communication and interpersonal skills Ability to track time and accurately capture ticket/task notes Ability to solve problems quickly Ability to follow and document processes Work collaboratively and in partnership with customers, colleagues, and multiple … is not readily available. Respond to service requests/tickets (Email, phone, etc.) in a timely manner, adhering to WTG's SLOs and SLAs. Ticket management responsibilities include change requests, integration, support/troubleshooting, upgrades. Open and escalate support tickets with OEMs/vendors (Dell, VMware, HPE, Cisco More ❯

day provision of IT support and advice for requests or incidents, following the ITIL process. You will be required to use an IT data management system to carry out ticket management and liaise with our customers in person, virtually, by telephone or via appointments. Providing crucial information More ❯

support their personal growth and development. Provide world-class, 24X7 technical support for all Blackline Products and Services; meet service level targets for case management and call handling. In collaboration with the customer care managers, oversee the management of our contact center solution to develop and maximize its … Collaborate with the senior technical support teams to identify best practices for Blackline for technical troubleshooting and problem resolution. Collaborate with the Customer Care management team for overall department alignment and success. Qualifications/Skills: Technical Diploma or Degree from a recognized institution. 5-7 years' experience managing in … a technical support/help desk environment. International or global multi-language experience is considered an asset. Experience administering call center telephone and ticket management systems. Strong technical aptitude and logical problem-solving skills. Shift scheduling in a 24-hour, 7 day a week operation. Process-oriented while More ❯

utilities. Ensure correct forensic information is gathered during support interactions, including API request/response bodies, HTTP response codes, Adflex error codes, and timestamps. Ticket Management & SLA Compliance: Log and track support tickets generated from calls or emails, ensuring timely actions and resolution within Service Level Agreements (SLAs … complete details. Customer Assistance & API Integration Support: Assist customers in understanding API documentation and effectively implementing integrations to ensure smooth integration experiences. Customer Experience Management: Ensure that customers are informed and updated regularly on the progress of their incidents and support cases. Provide a high level of service by … or application support environment. Technical Skills: Familiarity with REST, JSON/XML, and experience with log monitoring tools like Splunk. Certifications: Certification in API management, cloud computing, CompTIA A+, Security+ or similar is a plus. Required Skills: Card Processing: Basic understanding of card processing and e-commerce payment systems More ❯

utilities. Ensure correct forensic information is gathered during support interactions, including API request/response bodies, HTTP response codes, Adflex error codes, and timestamps. Ticket Management & SLA Compliance: Log and track support tickets generated from calls or emails, ensuring timely actions and resolution within Service Level Agreements (SLAs … complete details. Customer Assistance & API Integration Support: Assist customers in understanding API documentation and effectively implementing integrations to ensure smooth integration experiences. Customer Experience Management: Ensure that customers are informed and updated regularly on the progress of their incidents and support cases. Provide a high level of service by … or application support environment. Technical Skills: Familiarity with REST, JSON/XML, and experience with log monitoring tools like Splunk. Certifications: Certification in API management, cloud computing, CompTIA A+, Security+ or similar is a plus. Required Skills: Card Processing: Basic understanding of card processing and e-commerce payment systems More ❯