2 of 2 Ticket Management Jobs in the East Midlands

high quality support service to Teaching and Support Staff, Students and other users of the College’s IT networks To provide support and ticket management via the IT helpdesk ticketing system The installation and maintenance of a range of software and hardware The identification of requirements … students and other College clients Install and test new software as directed Configure and test application and operating system deployments using the College’s management tools To undertake proactive maintenance and monitoring across the IT estate and networks Proactively identify opportunities and methods to simplify and/or automate ...

provide support to Linux based systems within a production based environment ensuring problems are identified and resolved. You will also be responsible for ticket management, basic maintenance, supporting customers and escalating where required. The ideal candidate will ideally be of graduate level in ideally Computer Science, Information Science ...