1 to 25 of 61 Ticket Management Jobs in England

person, via phone calls or via an IT Portal. All tickets to be completed will be defined in the Service Catalogue, within the agreed SLA's. This includes Incident Management, Event Management, Problem Management (first level), Access Management and Request Fulfilment (first level). The IT VIP Engineer will report into the IT Service Desk Manager. … where necessary Review impact and prioritisation of issues and escalate major issues to the Incident Manager To record all activity for inbound Incidents and Service Requests in the designated Ticket Management System, ensuring that all Incidents and Service Requests contain full details, have the correct category and sub-category designation and are correctly prioritised Ensure ownership is taken … to do the role Excellent interpersonal skills with the ability to communicate both orally and in writing to service users at all levels, colleagues, and professionals. Experience of tenant management tools such as on-premises Active Directory and Entra ID Experience in Modern Device Management tools - Microsoft Intune, including compliance/security, as well as knowledge of using More ❯

issues. Respond to tickets in a timely manner via phone, email, and the ticketing system. Troubleshoot and resolve common issues such as password resets, connectivity problems, and application support. Ticket Management: Accurately document, categorize, and prioritize incoming issues using the ticketing system. Escalate unresolved or complex issues to Tier 2 or Tier 3 engineers when necessary. Follow up More ❯

problems concerning personal hardware (PCs, laptops, printers, scanners etc.); System and application changes testing, scripts preparation in MS Windows 10/11 and MS Office 365 environment; Small project management related with new hardware or software installation; Software, patches and updates installation using MS SCCM; Requirements 2-3 years of experience in a technical ICT environment, preferably in a … Manufactory based organization General End User technology knowledge End User Workspace platforms (discovery, asset management, client management) End User Microsoft platforms (Active Directory, Office, SCCM) ITSM Tool Set (Ticket Management Software) preferred Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills. What we offer Competitive salary and benefits More ❯

troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online. · Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune. · Knowledge on ticket management per Company guidelines. · Knowledge of the concepts and policy controls of Active Directory. · Knowledge of ServiceNow and ISO/… MS Office 2010/2013/2016/365, Skype for Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobile device management (such as Microsoft Intune). · Incident, Service Request, Change management process, Remedy, Service Now tool knowledge, Power BI, Power Shell scripting basics. Language: English Benefits A supportive, diverse and More ❯

troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online. · Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune. · Knowledge on ticket management per Company guidelines. · Knowledge of the concepts and policy controls of Active Directory. · Knowledge of ServiceNow and ISO/… MS Office 2010/2013/2016/365, Skype for Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobile device management (such as Microsoft Intune). · Incident, Service Request, Change management process, Remedy, Service Now tool knowledge, Power BI, Power Shell scripting basics. Language: English Benefits A supportive, diverse and More ❯

Responsibilities Provide support for incidents related to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement … the service desk to improve first time fix resolution times. Communicate clearly, effectively and in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training and More ❯

Responsibilities Provide support for incidents related to hardware, software, network connectivity, and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement … the service desk to improve first-time fix resolution times. Communicate clearly, effectively, and in a timely manner with all customers. Create and maintain accurate documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training, and More ❯

growing IT team as an IT Support Analyst in our Exeter office. As part of this role you will be responsible for: Proactively monitoring support calls using our ServiceNow ticket management system Taking phone calls, logging tickets, and troubleshooting IT issues Liaising with third party vendors where applicable Preparing hardware including deploying OS image, installing and configuring software … experience of working in a helpdesk environment Experienced with Windows 10/11 support and troubleshooting Experienced with iOS mobile phone support Experienced with Office 365 suite support and management An understanding of Active directory An understanding of group policy Basic networking skills, WI-FI, and network cabling Desirable skills Experience of managing devices within Intune/MECM Experience More ❯

service level agreements (SLAs), ensuring that our business receive reliable, timely, and high-quality IT support. As our IT Manager, youll lead the strategic development and day-to-day management of our IT infrastructure. Youll oversee our outsourced IT service provider, manage internal IT resources, and ensure our systems are secure, efficient, and future-ready. Were looking for someone … managed service contract. A confident problem-solver and decision-maker. An effective communicator with the ability to engage a range of stakeholders. Do you have: Proven experience in IT management, preferably within a charity or non-profit organisation. An IT or Computer Science degree or 5 years equivalent experience in a related field. Main duties of the job Previous … would be advantageous Advanced experience in deploying, managing and optimising cloud based IT solutions (including Office 365, Azure and SharePoint). Confident with managing projects and familiarity with project management tools and methodologies would be advantageous Excellent analytical, problem-solving, and organisational skills Prior line management experience and ability to influence for problem resolution Responsibilities include: Overseeing the More ❯

via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings, closures, and office relocations. User … Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction. Monitoring & Escalation: Use monitoring tools to proactively identify issues and escalate … years' experience in a similar role Communication Skills: Confident in supporting users of varying technical ability. Attention to Detail: High level of accuracy in builds and documentation. Self-Management: Ability to manage workload and meet project deadlines. Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Why Join Gregory Distribution More ❯

via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings, closures, and office relocations. User … Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction. Monitoring & Escalation: Use monitoring tools to proactively identify issues and escalate … years' experience in a similar role * Communication Skills: Confident in supporting users of varying technical ability. * Attention to Detail: High level of accuracy in builds and documentation. * Self-Management: Ability to manage workload and meet project deadlines. * Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Why Join Gregory Distribution More ❯

Supporting network-related issues such as VPN, Wi-Fi connectivity, and physical server room tasks (e.g., racking and stacking) Providing support for MacBooks and macOS (hardware and software) Device management and deployment using Intune (ideal) Supporting Citrix environments (ideal but not mandatory) Working knowledge of ServiceNow for ticket management and incident resolution Supporting meeting room technology and More ❯

apply SC cleared customer facing skills required and ability to manage their own time. Pro-active nature essential. Deployment skills Windows7/10/11 Helpdesk, deskside support Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract More ❯

apply SC cleared customer facing skills required and ability to manage their own time. Pro-active nature essential. Deployment skills Windows7/10/11 Helpdesk, deskside support Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract More ❯

routine proactive checks to ensure the prevention of incidents and service interruption. Escalate issues to relevant Partners, Internal Teams and Client Escalation contacts in line with the P1 Incident Management process. Act as a point of escalation for the wider team as well as to the Service Desk Teams for infrastructure and complex end user incidents. Prioritise and respond … to incoming requests ensuring ITIL best practice ticket management is adhered to. Providing technical assistance to a key Ultima client and their IT teams in line with the agreed SLA’s. To always represent Ultima to our client in the most professional way and continually demonstrate our core company values. Supporting the Team Lead in the identification and … To be knowledgeable and able to demonstrate in depth technical understanding across several of the skills and technologies below: Microsoft Azure infrastructure platform support (Compute, Storage, Data protection, Update Management, Azure DNS) Azure concepts such as App registrations, Enterprise applications, RBAC, Identity Access Management Azure VMware Solution Microsoft Server Operating System Linux server Microsoft Active Directory, Azure Active More ❯

a collaborative and empowering work culture, coaching your team to succeed and driving continuous improvement. Hours of work: Monday to Friday 08:30-17:30 What youll be doing: ?? Ticket Management & Escalation Oversee the main ticket queue, distributing tickets to the team and ensuring timely escalation to the Second Line or Account Managers when necessary. Actively manage … urgent tickets to ensure they meet service level agreements (SLAs). ?? Team Leadership & Accountability Promote a customer first approach, ensuring accountability within the team. Provide day to day line management, including logging absences, handling holiday requests, and organising shifts. Identify and implement training and development plans for First Line Engineers, ensuring continuous learning and improvement. Complete 1-1s … Service Improvement & Reporting Monitor and report on failovers, identifying root causes and driving continuous improvement. Track and analyse key performance metrics, ensuring adherence to SLAs, first response times, stagnant ticket management, and customer satisfaction goals. Our ideal candidatewill: Service Desk Experience: A solid background in IT support is essential. Leadership Skills: Previous experience as a Line Manager or More ❯

support with a large migration project. You must be SC cleared to apply for this role. Please see the locations available at the bottom of this post. Key Responsibilities: Ticket Management: Efficiently manage and update assigned support tickets for your hub and surrounding areas, ensuring service levels are met according to contractual agreements. Stock & Asset Management: Oversee … hub stock, including the precise scanning and tracking of IT equipment as it moves in and out of locations, adhering to contractual obligations. Disposal Management: Effectively manage the disposal process for IT assets passing through your hub, in line with established contractual procedures. Hardware Repair & Vendor Liaison: Diagnose and perform hardware repairs on in-warranty equipment. You'll also … Experience with asset and stock management. Ability to work independently and as part of a team and a commitment to delivering high-quality customer service. Familiarity with IT service management (ITSM) best practices is a plus. SC Clearance required If you're a proactive individual with a passion for IT and a desire to contribute to a successful team More ❯

support with a large migration project. You must be SC cleared to apply for this role. Please see the locations available at the bottom of this post. Key Responsibilities: Ticket Management: Efficiently manage and update assigned support tickets for your hub and surrounding areas, ensuring service levels are met according to contractual agreements. Stock & Asset Management: Oversee … hub stock, including the precise scanning and tracking of IT equipment as it moves in and out of locations, adhering to contractual obligations. Disposal Management: Effectively manage the disposal process for IT assets passing through your hub, in line with established contractual procedures. Hardware Repair & Vendor Liaison: Diagnose and perform hardware repairs on in-warranty equipment. You'll also … Experience with asset and stock management. Ability to work independently and as part of a team and a commitment to delivering high-quality customer service. Familiarity with IT service management (ITSM) best practices is a plus. If you're a proactive individual with a passion for IT and a desire to contribute to a successful team, we want to More ❯

support with a large migration project. You must be SC cleared to apply for this role. Please see the locations available at the bottom of this post. Key Responsibilities: Ticket Management: Efficiently manage and update assigned support tickets for your hub and surrounding areas, ensuring service levels are met according to contractual agreements. Stock & Asset Management: Oversee … hub stock, including the precise scanning and tracking of IT equipment as it moves in and out of locations, adhering to contractual obligations. Disposal Management: Effectively manage the disposal process for IT assets passing through your hub, in line with established contractual procedures. Hardware Repair & Vendor Liaison: Diagnose and perform hardware repairs on in-warranty equipment. You'll also … Experience with asset and stock management. Ability to work independently and as part of a team and a commitment to delivering high-quality customer service. Familiarity with IT service management (ITSM) best practices is a plus. If you're a proactive individual with a passion for IT and a desire to contribute to a successful team, we want to More ❯

key duties will include: Triaging and responding to initial cyber security alerts and support tickets Categorising and prioritising threats , identifying false positives, and escalating urgent incidents to the Escalations Management Team Providing remedial actions as per playbooks and escalating where necessary Communicating with internal stakeholders and clients during active incidents Liaising with third-party suppliers as a single point … of contact for incidents Supporting the Cyber Security Team in ongoing threat analysis and security incident management Maintaining a customer-first approach in all ticket management and communication Benefits & Working Hours Working Hours: 7.5 hours/day on a fortnightly shift pattern starting at either 8.30am, 9am or 9.30am Certifications: Exams related to role fully funded by More ❯

key duties will include: Triaging and responding to initial cyber security alerts and support tickets Categorising and prioritising threats , identifying false positives, and escalating urgent incidents to the Escalations Management Team Providing remedial actions as per playbooks and escalating where necessary Communicating with internal stakeholders and clients during active incidents Liaising with third-party suppliers as a single point … of contact for incidents Supporting the Cyber Security Team in ongoing threat analysis and security incident management Maintaining a customer-first approach in all ticket management and communication Benefits & Working Hours Working Hours: 7.5 hours/day on a fortnightly shift pattern starting at either 8.30am, 9am or 9.30am Certifications: Exams related to role fully funded by More ❯

key duties will include: Triaging and responding to initial cyber security alerts and support tickets Categorising and prioritising threats , identifying false positives, and escalating urgent incidents to the Escalations Management Team Providing remedial actions as per playbooks and escalating where necessary Communicating with internal stakeholders and clients during active incidents Liaising with third-party suppliers as a single point … of contact for incidents Supporting the Cyber Security Team in ongoing threat analysis and security incident management Maintaining a customer-first approach in all ticket management and communication Benefits & Working Hours Working Hours: 7.5 hours/day on a fortnightly shift pattern starting at either 8.30am, 9am or 9.30am Certifications: Exams related to role fully funded by More ❯

and progression opportunities Relaxed Dress Code Private Medical Cover Key Responsibilities * Deliver first-line technical assistance via phone, email, and remote tools * Monitor and uphold service levels, ensuring timely ticket resolution * Travel to client sites when necessary to provide in-person support * Accurately log and track support cases using internal systems * Diagnose and resolve common issues with hardware, software … detail * Valid UK driving licence and access to a vehicle * Capable of working independently and travelling when needed Desirable: * Background in a multi-client or MSP setting * Experience with ticket management platforms * Exposure to monitoring and management tools * Awareness of AD, Entra ID, and basic Group Policy functions * Certifications such as CompTIA A+ or Microsoft Fundamentals * VOIP More ❯

professional at all times Skills/Knowledge: • Basic understanding of ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies. • Knowledge of MS Client operating systems • Knowledge of ticket management • Software licensing • Hardware management • Exposure to remote support software • Email and other productivity tools such as MS Office 365, Office 2016, Office 2010, SharePoint • Proactive and … approach to deal with customers with different levels of understanding and at all levels • Problem solving and diagnostic skills • Flexible and adaptable to change • Excellent organisational skills and time management • Attention to detail and quality of work • Remote and in person user support What We Offer: At IVC Evidensia we recognise that our people are fundamental to the success More ❯

If you're someone who enjoys problem-solving, cares about the customer experience, and thrives in an agile environment we’d love to hear from you. Key Responsibilities Triage & Ticket Management Accurately triage and classify incoming customer requests in line with internal policies Ensure appropriate assignment and prioritisation of tickets Promptly escalate major incidents with support from the More ❯