2 of 2 Ticket Management Jobs in Gloucestershire

against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to … documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract Management … and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent More ❯

on technical support for Microsoft 365 and Azure services while working closely with dynamic software engineering teams. You'll play a key role in service migrations, onboarding/offboarding, ticket prioritisation, and ITIL-based processes. This role also involves consultancy, on-site audits, and producing clear reports for clients, making it ideal for someone looking to step up in … design and build of new client environments. Essential Skills: Practical experience supporting Microsoft 365 and Azure services. Proven track record of managing tenant migrations. Experience with ITIL processes and ticket management/escalation. Strong written and verbal communication skills for client reporting. Ability to prioritise workload effectively in fast-paced environments. Experience supporting software engineering or technical project More ❯