17 of 17 Ticket Management Jobs in London

root-cause analysis, and document solutions for the knowledge base. Support all aspects of client services, including workstation imaging, hardware configurations, software deployment, AD management, asset management, ticket management, and overall service delivery. Act as the primary contact for all IT queries, following ITIL best practices. More ❯

We have a fantastic opportunity for an Onsite Team Leader to join a dynamic team for a 6-month contract. If you have excellent management skills, a broad knowledge of IT support, and are available to start immediately, we want to hear from you! Role Overview: The Onsite Team … Responsibilities: Team Leadership: Lead and manage a team of second-line support technicians, providing guidance, coaching, and mentorship to foster a high-performance environment. Ticket Management: Efficiently manage the support ticket queue, ensuring fair distribution of workload and adherence to SLAs. Incident Management: Serve as the … function, ensuring smooth day-to-day operations. ITIL Best Practices: Promote ITIL best practices across the team to ensure optimal support functions. Customer Relationship Management: Build and maintain effective working relationships with internal and external teams to ensure clear communication and customer satisfaction. Continuous Improvement: Support the onboarding of More ❯

risk, ensuring compliance with regulatory requirements, and maintaining corporate controls. This role will be primarily responsible for leading efforts related to third-party risk management, client due diligence, awareness training, and regulatory compliance. The ideal candidate will have a strong grasp of cybersecurity threats and hands-on experience. Key … Responsibilities Governance Risk and Compliance Advise project teams, application owners, infrastructure services, and other IT teams on information security controls, such as access management, incident handling, business continuity, system development lifecycle, threat and vulnerability management, and data protection. Identify and manage risks and vulnerabilities, providing strategic mitigation recommendations. … Continuously improve policies and procedures related to controls and operational processes. Develop and deliver precise and timely metrics and reports. Third-Party Risk Management: Conduct risk assessments of new and existing third-party vendors to ensure compliance with company policies and regulatory requirements. This includes reviewing security controls, attestation More ❯

risk, ensuring compliance with regulatory requirements, and maintaining corporate controls. This role will be primarily responsible for leading efforts related to third-party risk management, client due diligence, awareness training, and regulatory compliance. The ideal candidate will have a strong grasp of cybersecurity threats and hands-on experience. Key … Responsibilities Governance Risk and Compliance Advise project teams, application owners, infrastructure services, and other IT teams on information security controls, such as access management, incident handling, business continuity, system development lifecycle, threat and vulnerability management, and data protection. Identify and manage risks and vulnerabilities, providing strategic mitigation recommendations. … Continuously improve policies and procedures related to controls and operational processes. Develop and deliver precise and timely metrics and reports. Third-Party Risk Management: Conduct risk assessments of new and existing third-party vendors to ensure compliance with company policies and regulatory requirements. This includes reviewing security controls, attestation More ❯

risk, ensuring compliance with regulatory requirements, and maintaining corporate controls. This role will be primarily responsible for leading efforts related to third-party risk management, client due diligence, awareness training, and regulatory compliance. The ideal candidate will have a strong grasp of cybersecurity threats and hands-on experience. Key … Responsibilities Governance Risk and Compliance Advise project teams, application owners, infrastructure services, and other IT teams on information security controls, such as access management, incident handling, business continuity, system development lifecycle, threat and vulnerability management, and data protection. Identify and manage risks and vulnerabilities, providing strategic mitigation recommendations. … Continuously improve policies and procedures related to controls and operational processes. Develop and deliver precise and timely metrics and reports. Third-Party Risk Management: Conduct risk assessments of new and existing third-party vendors to ensure compliance with company policies and regulatory requirements. This includes reviewing security controls, attestation More ❯

as part of a team. Experience and technical knowledge of IT, PCs/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties. Display flexibility and the ability to manage your day effectively. Due to the customer More ❯

program which offers new selection creation for Amazon thereby improving Selection for customers. As Program Manager you will: Drive the expansion of Selection and management of a strategic roadmap involving unique and innovative customer solutions. Implement programs to drive broader and deeper engagement of Amazon Selling Partners, thereby improving … globally to share best practices and improve end-to-end outcomes for Amazon customers. Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence. BASIC QUALIFICATIONS 3+ years of program or project management … years of driving end to end delivery, and communicating results to senior leadership experience. 3+ years of driving process improvements experience. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization. Experience building processes, project management, and schedules. Our inclusive culture empowers Amazonians to More ❯

frontline teams the performance tools they need to communicate, learn, and work-all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots … of working in a scale-up and fast-paced environment Strong interest in technology We'd be particularly excited if you have Experience with ticket management systems such as Jira and Zendesk Knowledge in Image Recognition, Deep Learning, and AI features What we offer Hybrid working (2 days More ❯

and laptop machines, user support, day to day user support and general infrastructure maintenance. This will require the use of Jira Service Desk for ticket management and prioritization. The Information Technology Support administrator reports to the Infrastructure Manager and supports hardware and software across the business using the More ❯

and laptop machines, user support, day to day user support and general infrastructure maintenance. This will require the use of Jira Service Desk for ticket management and prioritization. The Information Technology Support administrator reports to the Infrastructure Manager and supports hardware and software across the business using the More ❯

and laptop machines, user support, day to day user support and general infrastructure maintenance. This will require the use of Jira Service Desk for ticket management and prioritization. The Information Technology Support administrator reports to the Infrastructure Manager and supports hardware and software across the business using the More ❯

production software issues across multiple products and services Perform comprehensive troubleshooting and root cause analysis for technical challenges Provide timely and effective support through ticket management and customer communication Coordinate support issue handoffs within the team Develop and contribute to a comprehensive team knowledge base Collaborate with cross … functional teams to improve operational excellence Ensure adherence to service level agreements (SLAs) Coordinate customer notifications and workflow management BASIC QUALIFICATIONS Technical support experience Experience troubleshooting technical issues, including reading and analyzing logs, using dashboards, and responding to service alerts and alarms Demonstrated experience in Python or shell scripts More ❯

Overall Purpose This role is responsible for customer experience at Get Living, from effective and efficient delivery of customer contracts, tenancy administration and debt management through to meeting customer demands across all portfolios and Neighbourhoods. The role handles enquiries and associated administration in a professional and timely manner. Administer … based on KPIs including timely responses and delivery against SLAs, following Get Living processes. Maintain high levels of quality and satisfaction measured through feedback, ticket management and other measures, including HomeViews and Google reviews. Be proficient in technologies that support the team including CRM, phone systems and navigation … working in the Build To Rent or property sector (preferable). Experience in residential contracts and lettings administration. Experience/exposure to residential debt management process. A high standard of customer service skills essential. Highly effective verbal and written communication. Organised and efficient. Maintains high standards with exceptional attention More ❯

e.g. mail flow disruptions, SharePoint permissions, and Teams functionality). Document troubleshooting steps and resolutions to contribute to the knowledge base and enable efficient ticket handling. Support the creation and maintenance of user-facing FAQs, guides, and service desk KB articles. Liaise with the M365 migration team to troubleshoot … Proven ability to troubleshoot complex technical issues and resolve them in high-pressure environments. Hands-on experience with an ITSM tool (preferably ServiceNow) for ticket management and workflow processes. Good understanding of tenant-to-tenant migration processes and their typical challenges. Exceptional analytical skills for identifying root causes More ❯

e.g. mail flow disruptions, SharePoint permissions, and Teams functionality). Document troubleshooting steps and resolutions to contribute to the knowledge base and enable efficient ticket handling. Support the creation and maintenance of user-facing FAQs, guides, and service desk KB articles. Liaise with the M365 migration team to troubleshoot … Proven ability to troubleshoot complex technical issues and resolve them in high-pressure environments. Hands-on experience with an ITSM tool (preferably ServiceNow) for ticket management and workflow processes. Good understanding of tenant-to-tenant migration processes and their typical challenges. Exceptional analytical skills for identifying root causes More ❯

e.g. mail flow disruptions, SharePoint permissions, and Teams functionality). Document troubleshooting steps and resolutions to contribute to the knowledge base and enable efficient ticket handling. Support the creation and maintenance of user-facing FAQs, guides, and service desk KB articles. Liaise with the M365 migration team to troubleshoot … Proven ability to troubleshoot complex technical issues and resolve them in high-pressure environments. Hands-on experience with an ITSM tool (preferably ServiceNow) for ticket management and workflow processes. Good understanding of tenant-to-tenant migration processes and their typical challenges. Exceptional analytical skills for identifying root causes More ❯

provisioning and configuration Monitor Infrastructure systems and participate in the day-to-day maintenance activities. Implement and document infrastructure projects Work with Jira, the ticket management system, to log time and tasks daily. Follow the change control process for making changes to the production environment. Train and support … report any breaches of policy to Compliance and/or your supervisor as required To escalate risk events immediately To provide input to risk management processes, as required The Company may require you to carry out other duties from time to time. Skills and Experience Degree educated (Technology based More ❯

to join our UK office in Uxbridge. This is an exciting opportunity for a skilled individual with strong technical knowledge in CCTV systems, Video Management Software (VMS), networking, and IT infrastructure to play a key role in supporting and designing advanced security solutions. About the Role: As a Technical … customers. This office-based role will include: Providing advanced technical support to customers and partners Designing and deploying complex security solutions Supporting and maintaining ticket management systems Conducting software testing and validation Creating and maintaining technical documentation Delivering customer training sessions Collaborating with internal teams to improve product … performance Requirements: Minimum 5 years' experience with CCTV or complex security systems Excellent knowledge of video management software, networking, and IT infrastructure Proven experience designing and supporting security solutions Strong communication skills - written and verbal Analytical mindset and attention to detail What We Offer: Competitive salary up to More ❯

production software issues across multiple products and services; perform comprehensive troubleshooting and root cause analysis for technical challenges; provide timely and effective support through ticket management and customer communication. Software Development and Maintenance: Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell … manage software deployments and support infrastructure in AWS and web technology environments; create and maintain system and support status reports. Team Collaboration and Knowledge Management: Coordinate support issue handoffs within the team; develop and contribute to a comprehensive team knowledge base; collaborate with cross-functional teams to improve operational More ❯

Job Description: Monitor, improve, and optimize support workflows, including ticket management, automations , escalation procedures, and service level agreements (SLAs). We are seeking an entry-level employee to join our team. If you are eager to learn and develop your skills, this position is ideal for you. Requirements More ❯