3 of 3 Ticket Management Jobs in London

develop and fulfil your potential with meaningful careers.** ## Role profile:We are looking for a Manager – Site Reliability Engineering to strengthen the Production Management leadership team of Clearing Technology Service. This role demands a proactive and hands-on leader with deep technical expertise and strong critical thinking. ## … Service Ownership**Assume end-to-end accountability for Clearing production environment, ensuring high availability, optimal performance, and robust resilience of business-critical systems.* **Incident Management & Crisis Leadership**Act as Incident Commander during major incidents, leading resolution efforts, managing stakeholder communications, and driving root cause analysis and remediation.* **Team Leadership ...

them into clear delivery actions * Track risks, dependencies, timelines and delivery progress * Create and maintain accurate reporting documentation * Support ongoing audit activity through documentation management and evidence gathering * Maintain logs relating to defects, risks, actions and dependencies * Coordinate with testing teams to support User Acceptance Testing (UAT) activities * Help … clear and timely updates to internal stakeholders and external partners * Liaise with suppliers and delivery teams to ensure requirements and deadlines are met * Support ticket management processes and service-related communications Requirements: * Excellent communication skills with the ability to engage confidently across teams * Strong analytical and reporting capability ...

required by working collaboratively across all leadership levels Outage vetting initiating of critical outage situations Manage incident and planned work tickets: uphold professional ticket management from the get-go for the benefit of the rest of the global support teams by ensuring all ticket types are logged ...