20 of 20 Ticket Management Jobs in London

troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online. · Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune. · Knowledge on ticket management per Company guidelines. · Knowledge of the concepts and policy controls of Active Directory. · Knowledge of ServiceNow and ISO/… MS Office 2010/2013/2016/365, Skype for Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobile device management (such as Microsoft Intune). · Incident, Service Request, Change management process, Remedy, Service Now tool knowledge, Power BI, Power Shell scripting basics. Language: English Benefits A supportive, diverse and More ❯

troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online. · Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune. · Knowledge on ticket management per Company guidelines. · Knowledge of the concepts and policy controls of Active Directory. · Knowledge of ServiceNow and ISO/… MS Office 2010/2013/2016/365, Skype for Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobile device management (such as Microsoft Intune). · Incident, Service Request, Change management process, Remedy, Service Now tool knowledge, Power BI, Power Shell scripting basics. Language: English Benefits A supportive, diverse and More ❯

routine proactive checks to ensure the prevention of incidents and service interruption. Escalate issues to relevant Partners, Internal Teams and Client Escalation contacts in line with the P1 Incident Management process. Act as a point of escalation for the wider team as well as to the Service Desk Teams for infrastructure and complex end user incidents. Prioritise and respond … to incoming requests ensuring ITIL best practice ticket management is adhered to. Providing technical assistance to a key Ultima client and their IT teams in line with the agreed SLA’s. To always represent Ultima to our client in the most professional way and continually demonstrate our core company values. Supporting the Team Lead in the identification and … To be knowledgeable and able to demonstrate in depth technical understanding across several of the skills and technologies below: Microsoft Azure infrastructure platform support (Compute, Storage, Data protection, Update Management, Azure DNS) Azure concepts such as App registrations, Enterprise applications, RBAC, Identity Access Management Azure VMware Solution Microsoft Server Operating System Linux server Microsoft Active Directory, Azure Active More ❯

Supporting network-related issues such as VPN, Wi-Fi connectivity, and physical server room tasks (e.g., racking and stacking) Providing support for MacBooks and macOS (hardware and software) Device management and deployment using Intune (ideal) Supporting Citrix environments (ideal but not mandatory) Working knowledge of ServiceNow for ticket management and incident resolution Supporting meeting room technology and More ❯

apply SC cleared customer facing skills required and ability to manage their own time. Pro-active nature essential. Deployment skills Windows7/10/11 Helpdesk, deskside support Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract More ❯

apply SC cleared customer facing skills required and ability to manage their own time. Pro-active nature essential. Deployment skills Windows7/10/11 Helpdesk, deskside support Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract More ❯

support with a large migration project. You must be SC cleared to apply for this role. Please see the locations available at the bottom of this post. Key Responsibilities: Ticket Management: Efficiently manage and update assigned support tickets for your hub and surrounding areas, ensuring service levels are met according to contractual agreements. Stock & Asset Management: Oversee … hub stock, including the precise scanning and tracking of IT equipment as it moves in and out of locations, adhering to contractual obligations. Disposal Management: Effectively manage the disposal process for IT assets passing through your hub, in line with established contractual procedures. Hardware Repair & Vendor Liaison: Diagnose and perform hardware repairs on in-warranty equipment. You'll also … Experience with asset and stock management. Ability to work independently and as part of a team and a commitment to delivering high-quality customer service. Familiarity with IT service management (ITSM) best practices is a plus. If you're a proactive individual with a passion for IT and a desire to contribute to a successful team, we want to More ❯

key duties will include: Triaging and responding to initial cyber security alerts and support tickets Categorising and prioritising threats , identifying false positives, and escalating urgent incidents to the Escalations Management Team Providing remedial actions as per playbooks and escalating where necessary Communicating with internal stakeholders and clients during active incidents Liaising with third-party suppliers as a single point … of contact for incidents Supporting the Cyber Security Team in ongoing threat analysis and security incident management Maintaining a customer-first approach in all ticket management and communication Benefits & Working Hours Working Hours: 7.5 hours/day on a fortnightly shift pattern starting at either 8.30am, 9am or 9.30am Certifications: Exams related to role fully funded by More ❯

key duties will include: Triaging and responding to initial cyber security alerts and support tickets Categorising and prioritising threats , identifying false positives, and escalating urgent incidents to the Escalations Management Team Providing remedial actions as per playbooks and escalating where necessary Communicating with internal stakeholders and clients during active incidents Liaising with third-party suppliers as a single point … of contact for incidents Supporting the Cyber Security Team in ongoing threat analysis and security incident management Maintaining a customer-first approach in all ticket management and communication Benefits & Working Hours Working Hours: 7.5 hours/day on a fortnightly shift pattern starting at either 8.30am, 9am or 9.30am Certifications: Exams related to role fully funded by More ❯

key duties will include: Triaging and responding to initial cyber security alerts and support tickets Categorising and prioritising threats , identifying false positives, and escalating urgent incidents to the Escalations Management Team Providing remedial actions as per playbooks and escalating where necessary Communicating with internal stakeholders and clients during active incidents Liaising with third-party suppliers as a single point … of contact for incidents Supporting the Cyber Security Team in ongoing threat analysis and security incident management Maintaining a customer-first approach in all ticket management and communication Benefits & Working Hours Working Hours: 7.5 hours/day on a fortnightly shift pattern starting at either 8.30am, 9am or 9.30am Certifications: Exams related to role fully funded by More ❯

have a local helpdesk analyst who will report into the Helpdesk Support Manager. Currently 2 direct reports are anticipated in 2025. Core responsibilities will include: Lead the implementation and management of a global helpdesk support operation offering support to initially 3 major clients. Oversee the delivery of OneViu IT Support, including incident logging, follow-ups, and closures. Handle the … with Retail or B2B SaaS domain is ideal Excellent organisational and priority-setting skills, capable of tracking issues, escalations, and resolutions across different regions and solution versions. Strong stress management skills to handle customer pressure and problem resolutions. Familiarity with business processes and the impact of our solutions and services. Ability to liaise with users to ensure satisfactory handling … of requests or problem reports. Strong negotiation, conflict management, and leadership skills. Proficiency in managing teams. Experience of maintaining and configuring helpdesk ticket management systems e.g. Jira Service Desk Experience in managing and communicating with remote teams during non-traditional business hours. Ability to thrive in a fast-paced, high-energy, team-oriented environment. Proficiency in multitasking More ❯

subscription operations, preferably in media, publishing, or a recurring revenue business Experience working subscription billing platforms and strong understanding of print and digital subscription workflows Strong organisational and project management skills, with the ability to manage multiple priorities effectively Excellent interpersonal skills and the ability to build strong relationships with stakeholders at all levels Experience with ticket management and work management tools Excellent listening and communication skills Outstanding problem-solving skills and attention to detail A relaxed working environment with regular socials including a summer festival Supportive well-being initiatives and benefits, talks & workshops, andMental Health First aiders & Champions 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and More ❯

Manager to join an exciting program which offers new selection creation for Amazon thereby improving Selection for customers. As Program Manager you will: Drive the expansion of Selection and management of a strategic roadmap involving unique and innovative customer solutions. Implement programs to drive broader and deeper engagement of Amazon Selling Partners, thereby improving the adoption of the product. … Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers. Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence. BASIC QUALIFICATIONS 3+ years of program or project management experience. 3+ years of working … determine improvements. PREFERRED QUALIFICATIONS 3+ years of driving end to end delivery, and communicating results to senior leadership experience. 3+ years of driving process improvements experience. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization. Experience building processes, project management, and schedules. Our inclusive culture empowers Amazonians to deliver the best results for More ❯

Proactively contribute to, build and promote internal knowledgebase, so that new support is more efficient, esp. in areas of expertise and focus areas. Follow engineering best practices. Support change management process and planned engineering works. Requirements At least 2 years in a broadcast engineering support role or similar. Good understanding of broadcast systems and technologies: including traditional SDI, IP … and as part of a team to resolve issues, prioritise and escalate. Knowledge of cybersecurity and resilience in broadcast implementations. Proficiency in documentation for broadcast systems and processes, including ticket management – reading schematics, manuals, knowledge articles and updating/creating existing documentation. Excellent verbal and written communication skills to both technical and non-technical people. Strong decision-making More ❯

Proactively contribute to, build and promote internal knowledgebase, so that new support is more efficient, esp. in areas of expertise and focus areas. Follow engineering best practices. Support change management process and planned engineering works. Requirements At least 2 years in a broadcast engineering support role or similar. Good understanding of broadcast systems and technologies: including traditional SDI, IP … and as part of a team to resolve issues, prioritise and escalate. Knowledge of cybersecurity and resilience in broadcast implementations. Proficiency in documentation for broadcast systems and processes, including ticket management – reading schematics, manuals, knowledge articles and updating/creating existing documentation. Excellent verbal and written communication skills to both technical and non-technical people. Strong decision-making More ❯

brand, enriching customer relationships with Yext Provide post-implementation technical and consultative support, that is prompt, friendly, and accurate, to our Enterprise clients via email, phone, and chat Develop ticket management strategies and ensure alignment to the SLA Provide platform configuration and data management services to our clients and partners Troubleshoot reported product and publisher issues to … leadership, outstanding track record, and/or peer recognition that separates you from others Ability to work quickly, independently, and accurately in a high-volume environment, with excellent time management skills Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills Strong computer skills, and the ability to More ❯

brand, enriching customer relationships with Yext Provide post-implementation technical and consultative support, that is prompt, friendly, and accurate, to our Enterprise clients via email, phone, and chat Develop ticket management strategies and ensure alignment to the SLA Provide platform configuration and data management services to our clients and partners Troubleshoot reported product and publisher issues to … leadership, outstanding track record, and/or peer recognition that separates you from others Ability to work quickly, independently, and accurately in a high-volume environment, with excellent time management skills Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills Strong computer skills, and the ability to More ❯

request forms for course enrollment, feedback collection, and compliance tracking, enhancing user experience and operational efficiency. Ensure the accessibility of a centralized library of forms within ServiceNow. Content Library Management: Oversee the organization and maintenance of digital learning content libraries, managing course schedules and availability to align with Haleon's Learning and Development strategy. Data-Driven Improvement: Analyze learner … feedback and engagement data to refine course offerings and improve content effectiveness. Query Management: Serve as the first point of contact for learning and development-related queries, addressing concerns and escalating to appropriate teams when necessary. Compliance & Standards: Ensure adherence to digital learning standards and best practices across platforms and processes. Community Leadership: Lead enterprise-wide initiatives for the … Learning Experience Platform (LxP) community to foster collaboration and engagement. LxP Operations: Manage operations within Haleon's LxP, including group creation, admin upskilling, reporting, metrics analysis, and governance. Service Management: Support the operations of the myLearning service by efficiently managing daily tickets while meeting defined KPIs and SLAs. External Training Access: Facilitate operations of the myLesson service, ensuring external More ❯

risks and opportunities. Being a positive, active, and contributing team member. Offering advice and suggestions for improving the development process. Supporting Production with backlog review, task estimation, and Jira ticket management. Technical Requirements Advanced understanding of C++. An advanced understanding of the main gaming platforms and the requirements needed to develop software for them. Unreal Engine experience an advantage. More ❯

Responsibilities: Datacenter Operations: Oversee implementation of physical security policies and procedures. Security & safety incident management Gather/Retrieve data centre reported incidents and actioning Perform analysis to detect security threats, risks, alerts and escalate to the proper incident response teams for further action if necessary Access control management Manage Internal and External Access Requests Routine Audit and management of Access Control Lists, internal ticket management, and process for physical access/internal systems permissions Log reviews Authorized User Management CCTV and Security Camera Management Shipment compliance - Inbound/Outbound request Management and Compliance/Policy - Validation and assurance of deliveries from couriers to data centre/warehouse acceptance and record - Vendor and … of company personnel and assets Media Handling/Destruction COD (Destruction/Sanitization) of Media Disk verification and Tracking Bad Media Monitoring/Dashboard and Process Destruction Vendor Operations Management Smart Lock Access Management Hardware Decommission, RMA, and Migration of equipment handling Diagnosing security hardware issues and reporting findings for escalation Support Datacenter by overseeing decommissions, migrations, and More ❯