12 of 12 Ticket Management Jobs in London

with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues … within agreed service levels. Record, prioritise and manage support requests through the service management platform. Escalate complex technical issues to Engineering and Development teams where required. Assist customers with software configuration, deployment and ongoing optimisation. Support integrations with authentication technologies including Active Directory, LDAP, SAML and Single Sign-On. ...

support to end users, ensuring reliable IT services across hardware, software, and collaboration platforms. You will also play a key role in device deployment, ticket management, and maintaining high service standards within a fast-paced enterprise environment. Key Responsibilities Manage and resolve ITSM tickets, including incident resolution … client-facing onsite environment Skills & Experience Required Strong hardware and software troubleshooting skills Experience with PC imaging, deployment, and installation Proven ITSM/ticket management experience (e.g., ServiceNow) Experience supporting Windows-based environments Strong knowledge of mobile device support (iOS and Android) Experience supporting video conferencing tools (e.g. ...

systems, user support, deployments, networking and IT administration, with a clear pathway to 2nd line support. AI knowledge is a bonus. Role Ticket Management: Responsible for logging and managing support tickets User Account Management: Responsible for creating, modifying, and deleting user accounts– Onboarding/Off-boarding. Service … Request Fulfilment (Level 1): Responsible for handling initial service requests and resolving basic issues Incident Management: Responsible for logging and managing incidents, ensuring timely resolution and proper documentation Training and Knowledge Sharing: Responsible for providing training and sharing knowledge with users on basic IT tasks and best practices Troubleshooting ...

daily technical issues, system configurations, and enterprise infrastructure management. In this role, you will deliver vital first-level support, focusing on system availability, fast ticket resolution, and exemplary customer care: Ticket Management: Logging, tracking, and resolving incidents end-to-end using Jira Service Desk . Identity & Access … Management: Administering user profiles, lockouts, provisioning, and permissions in Active Directory and Azure AD . Infrastructure & Admin: Performing basic system diagnostics and administration within a Windows Server environment. Modern Workplace Support: Troubleshooting hardware, peripherals, Office 365 , and MS Intune . Lifecycle Management (JML): Handling the Joiners, Movers, Leavers ...

fast-paced service desk environment where clear communication, accountability and service quality matter. DUTIES Your duties as the Service Desk Team Leader include: Ticket Management: Receive, prioritise and dispatch incoming service tickets to appropriate IT support personnel based on issue complexity, urgency, skillset and availability SLA Monitoring: Monitor … ticket queues, engineer workloads and service level agreements to support timely resolution and effective client service Client Communication: Gather information from clients, provide clear updates and ensure queries and issues are addressed promptly and professionally Incident Handling: Manage and coordinate incidents according to established processes, including logging, tracking progress ...

Active Directory user and group administration. Microsoft Entra ID (Azure Active Directory). Developing and following operational procedures Microsoft Intune device management. User account management, password resets and access provisioning. Joiners, Movers and Leavers processes. Troubleshooting Wi-Fi, LAN and network connectivity issues. Printer support and troubleshooting. Strong experience … working within a ticket management system. Excellent troubleshooting and problem-solving skills. Experience escalating incidents appropriately while maintaining ownership of tickets. Strong communication and customer service skills. The Service Desk Engineer is required onsite in Central London, 5 days a week. Apply now to speak with VIQU ...

potential. Key Responsibilities Onsite Support: Act as the primary, face-to-face technical contact for end-users, resolving moderate to complex technical issues independently. Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary. … Androids) and other desktop peripherals. Event & AV Support: Facilitate, moderate, and troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars. Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system. Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training ...

potential. Key Responsibilities Onsite Support: Act as the primary, face-to-face technical contact for end-users, resolving moderate to complex technical issues independently. Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary. … Androids) and other desktop peripherals. Event & AV Support: Facilitate, moderate, and troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars. Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system. Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...

will be responsible for ensuring faults are resolved to client satisfaction, protecting the commercial impact of customer accounts, and maintaining accurate records through effective ticket management. Key Responsibilities Carry out field service engineering activities as required. Provide on-site service engineering support across client locations. Travel to client sites … ensuring updates are completed accurately and within required timescales. Build and maintain strong client relationships through professional communication and effective service delivery. Support escalation management and ensure issues are resolved efficiently. Essential Skills and Experience Strong technical knowledge of AV, VC, and UC technologies. Experience working within ...