17 of 17 Ticket Management Jobs in London

We are looking for an experienced Security Operations Manager . The ideal candidate will have level of attention to detail, security operations and project management across multiple stakeholders and timezones, flexible with numerous tracking platforms and sheets, and keen on improvement processes and solutions. Prior experience in a a fast paced environment is preferred with a plus in working … Infrastructure field with Security focused/priority and managing external vendors and datacenters. Duties and Responsibilities: Datacenter Operations Oversee implementation of physical security policies and procedures. Security & Safety Incident Management Gather/Retrieve Datacenter Reported Incidents and Actioning Perform analysis to detect security threats, risks, alerts and escalate to the proper incident response teams for further action if necessary … Access Control Management Manage Internal and External Access Requests Routine Audit and management of Access Control Lists, internal ticket management, and process for physical access/internal systems permissions Log reviews Authorized User Management CCTV and Security Camera Management Shipment compliance Inbound/Outbound request Management and Compliance/Policy Validation and assurance More ❯

We are looking for an experienced Security Operations Manager . The ideal candidate will have level of attention to detail, security operations and project management across multiple stakeholders and timezones, flexible with numerous tracking platforms and sheets, and keen on improvement processes and solutions. Prior experience in a a fast paced environment is preferred with a plus in working … Infrastructure field with Security focused/priority and managing external vendors and datacenters. Duties and Responsibilities: Datacenter Operations Oversee implementation of physical security policies and procedures. Security & Safety Incident Management Gather/Retrieve Datacenter Reported Incidents and Actioning Perform analysis to detect security threats, risks, alerts and escalate to the proper incident response teams for further action if necessary … Access Control Management Manage Internal and External Access Requests Routine Audit and management of Access Control Lists, internal ticket management, and process for physical access/internal systems permissions Log reviews Authorized User Management CCTV and Security Camera Management Shipment compliance Inbound/Outbound request Management and Compliance/Policy Validation and assurance More ❯

Responsibilities: Datacenter Operations: Oversee implementation of physical security policies and procedures. Security & safety incident management Gather/Retrieve data centre reported incidents and actioning Perform analysis to detect security threats, risks, alerts and escalate to the proper incident response teams for further action if necessary Access control management Manage Internal and External Access Requests Routine Audit and management of Access Control Lists, internal ticket management, and process for physical access/internal systems permissions Log reviews Authorized User Management CCTV and Security Camera Management Shipment compliance - Inbound/Outbound request Management and Compliance/Policy - Validation and assurance of deliveries from couriers to data centre/warehouse acceptance and record - Vendor and … of company personnel and assets Media Handling/Destruction COD (Destruction/Sanitization) of Media Disk verification and Tracking Bad Media Monitoring/Dashboard and Process Destruction Vendor Operations Management Smart Lock Access Management Hardware Decommission, RMA, and Migration of equipment handling Diagnosing security hardware issues and reporting findings for escalation Support Datacenter by overseeing decommissions, migrations, and More ❯

client s staff are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own … end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to contractual SLAs. To contribute to Major Incident and emergency … To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the More ❯

client’s staff are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own … end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to contractual SLAs. To contribute to Major Incident and emergency … To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the More ❯

will be given due consideration. Duties and Responsibilities: Remote fault resolution via various available tools and programs. On site fault resolution. Equipment replacement and diagnostics at client sites. Managing ticket management system. Identifying trends and reporting on them. Creation of technical and documentation (procedures, hardware & software setups). Undertaking extensive maintenance visits on each site, to ensure a … fully operational system. Monitor, manage and update digital signage platform daily with existing and new inventory. Undertake key project management tasks, as instructed by Project Manager. Stock allocation & management through asset management system. Installation planning and preparation. Configuring equipment prior to installations and site visits. Network cabinet building. Work effectively with a variety of internal teams, including … Asset Development, Sales and Finance. Undertake screen upgrades on site under the management of Project Manager. Build a strong rapport with building management teams through on-site visits and email/phone. Assist in scheduling client content and dynamic content. Skills and Qualifications: Computer networking skills. AV/digital signage knowledge/experience. Excellent knowledge of Windows OS More ❯

systems, including Windows 7, 10, and 11 (Embedded). Ensure all IT assets are tracked, maintained and documented accurately. Remote fault resolution via various available tools and programs. Managing ticket management system. Creating and updating support tickets. Identifying trends and reporting on them. Stock allocation & management through asset management system. Collaborate with the network support and More ❯

deliver/collect devices Proven experience as an IT Analyst/IT Engineer (or equivalent) in providing Triage and Hardware Repairs Knowledge of ITSM systems to help with Queue Ticket Management Ability to provide manual stock checks (asset management) and provide subsequent reports Manage disposal of appropriate equipment when required Ability to liaise with vendors relating to More ❯

deliver/collect devices Proven experience as an IT Analyst/IT Engineer (or equivalent) in providing Triage and Hardware Repairs Knowledge of ITSM systems to help with Queue Ticket Management Ability to provide manual stock checks (asset management) and provide subsequent reports Manage disposal of appropriate equipment when required Ability to liaise with vendors relating to More ❯

provide hands-on technical administration, user support, and system maintenance, ensuring smooth operation and continuous improvement of their Anaplan platform. Key Responsibilities: Provide day-to-day Anaplan support, including ticket management and troubleshooting Perform system maintenance, user access management, and model housekeeping Collaborate with business stakeholders to support ongoing enhancements and updates Ensure system performance, integrity, and … data accuracy across the Anaplan ecosystem Requirements: Strong Anaplan administration and support experience Understanding of model building, workspace management, and data integrations Excellent problem-solving skills and attention to detail Experience working in complex, global business environments is an advantage Please forward your CV to gary@systemsaccountants.com More ❯

provide hands-on technical administration, user support, and system maintenance, ensuring smooth operation and continuous improvement of their Anaplan platform. Key Responsibilities: Provide day-to-day Anaplan support, including ticket management and troubleshooting Perform system maintenance, user access management, and model housekeeping Collaborate with business stakeholders to support ongoing enhancements and updates Ensure system performance, integrity, and … data accuracy across the Anaplan ecosystem Requirements: Strong Anaplan administration and support experience Understanding of model building, workspace management, and data integrations Excellent problem-solving skills and attention to detail Experience working in complex, global business environments is an advantage Please forward your CV to gary@systemsaccountants.com More ❯

of five Service Desk Analysts to ensure consistent, high- quality support. • Set clear objectives, conduct regular 1:1s, and manage performance through reviews and regular input to call and ticket management • Promote a culture of ownership, professionalism, and first-time resolution. • Oversee the day-to-day running of the IT Service Desk, ensuring timely and effective resolution of … incidents and requests. • Monitor and manage the ITSM platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. • Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. • Ensure adherence to ITIL-based best practices and contribute to the development of service management policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills More ❯

of five Service Desk Analysts to ensure consistent, high- quality support. • Set clear objectives, conduct regular 1:1s, and manage performance through reviews and regular input to call and ticket management • Promote a culture of ownership, professionalism, and first-time resolution. • Oversee the day-to-day running of the IT Service Desk, ensuring timely and effective resolution of … incidents and requests. • Monitor and manage the ITSM platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. • Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. • Ensure adherence to ITIL-based best practices and contribute to the development of service management policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills More ❯

traffic to the website and/or other future digital projects; Evolving our B2B platforms to suit a changing environment to make them more valuable to our customers; Query management: investigate escalated issues from CIC and other departments Assist on user s queries following troubleshooting guidelines; Accounts maintenance: activation and privileges management; Responsible for services initiatives and system … maintenance updates to B2B customers; Update of digital platforms content/translations: labels, informational documents, transactional emails; Support to digitalization of legal agreements; Ticket management/Technical issues reporting; Integrate user requirements and possible solutions into the local process for improvements on the customer journey; Present solutions, ideas and recommendations that serves the user requirements; Participation on new More ❯

traffic to the website and/or other future digital projects; Evolving our B2B platforms to suit a changing environment to make them more valuable to our customers; Query management: investigate escalated issues from CIC and other departments Assist on user’s queries following troubleshooting guidelines; Accounts maintenance: activation and privileges management; Responsible for services initiatives and system … maintenance updates to B2B customers; Update of digital platforms content/translations: labels, informational documents, transactional emails; Support to digitalization of legal agreements; Ticket management/Technical issues reporting; Integrate user requirements and possible solutions into the local process for improvements on the customer journey; Present solutions, ideas and recommendations that serves the user requirements; Participation on new More ❯

initial assessment and discovery phase of enterprise authentication systems. This role focuses on understanding and documenting existing Kerberos implementations , uncovering risks, and defining improvements to strengthen authentication and password management processes across complex environments. Key Responsibilities Lead the discovery phase for authentication and password management across large enterprise environments. Investigate existing Kerberos implementations , configurations, and integrations across Windows … procedures, application authentication, and service account management. Assess and map dependencies between applications and Kerberos authentication flows. Analyse and highlight risks and gaps in current Kerberos setups (SPNs, delegation, ticket lifetimes, trust relationships, etc.). Recommend and implement mitigations for Kerberos-related risks and password management issues. Collaborate with stakeholders and technical teams to validate findings and propose … documentation outlining existing configurations, discovered issues, and recommended remediation actions. Support the setup, configuration, and validation of applications requiring Kerberos integration. Produce clear process documentation for authentication and password management, supporting future operational teams. Essential Skills & Experience Proven hands-on expertise with Kerberos authentication , including SPNs, delegation, cross-realm trust, and ticket management. Experience leading discovery and analysis More ❯

initial assessment and discovery phase of enterprise authentication systems. This role focuses on understanding and documenting existing Kerberos implementations , uncovering risks, and defining improvements to strengthen authentication and password management processes across complex environments. Key Responsibilities Lead the discovery phase for authentication and password management across large enterprise environments. Investigate existing Kerberos implementations , configurations, and integrations across Windows … procedures, application authentication, and service account management. Assess and map dependencies between applications and Kerberos authentication flows. Analyse and highlight risks and gaps in current Kerberos setups (SPNs, delegation, ticket lifetimes, trust relationships, etc.). Recommend and implement mitigations for Kerberos-related risks and password management issues. Collaborate with stakeholders and technical teams to validate findings and propose … documentation outlining existing configurations, discovered issues, and recommended remediation actions. Support the setup, configuration, and validation of applications requiring Kerberos integration. Produce clear process documentation for authentication and password management, supporting future operational teams. Essential Skills & Experience Proven hands-on expertise with Kerberos authentication , including SPNs, delegation, cross-realm trust, and ticket management. Experience leading discovery and analysis More ❯