18 of 18 Ticket Management Jobs in London

join Appvia on a secure public sector engagement, taking ownership of service performance across a live operational environment. This is a hands‐on service management role with a strong ITIL and managed‐service focus. You’ll be responsible for ensuring the service operates effectively day‐to‐day, with particular … ownership of ticket performance, SLA adherence, service governance, and the wider service wrapper. You’ll work closely with technical teams, service management functions, suppliers, and senior customer stakeholders to make sure issues are progressed effectively, operational commitments are met, and the service continues to improve. This ...

wide range of technologies. Principal duties and (joint) responsibilities: General Internal technical support for Becrypt Including Onsite support on allocated day(s) IT Service Management Tool ticket management Incident Management, Change Management & Request Fulfilment Workload management Support of new technology projects Any other reasonable … duties as required by the business. User Support and Account Management Create, modify, and deactivate user accounts. Assist with password resets, permission changes, and group memberships. Provide first- and second-line support for hardware, software, and access issues. Maintain accurate records in IT ticketing systems. Endpoint Management Build ...

service improvement. You will need proven experience working with the following: Oracle Procurement (PPM) and associated procurement processes Supporting operational workflows, query resolution and ticket management Analysing business processes and system documentation to spot improvements Process mapping and documentation Stakeholder management and communication Working independently within … eligible to obtain SC clearance. Interested? Please apply below. Oracle Procurement Support, Oracle PPM, Procurement Operations, Service Delivery, Business Operations, Process Mapping, Ticket Management, London, Hybrid, Contract, Inside IR35 ...

client conversations and clearly articulate remediation plans in a way that is reassuring. Solution focussed and outcome driven. Service operations Implement incident and problem management processes using best practice such as ITIL or Agile Service Management. Coordinate and manage the resolution of major incidents and subsequent root cause analyses. … Champion governance, risk and engagement processes and be responsible for others following the processes. Manage change using robust change management processes that prevent scope creep. Ability to manage workflows with popular ticket management tools such as ServiceNow, Jira Service Desk, Zendesk etc. Create, run and report ...

onsite support for Windows, macOS, and mobile devices Troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint Diagnose and resolve issues across endpoint management platforms such as Intune and SCCM Support video conferencing technologies and collaboration tools Conduct structured troubleshooting using logs, event viewers, system tools, and device … management platforms Manage and coordinate escalations while maintaining ownership through to resolution Create and maintain knowledge articles, SOPs, and technical documentation Support onboarding and offboarding activities, including device setup and access provisioning Communicate technical updates and resolutions clearly to users and stakeholders Contribute to continuous service improvement initiatives ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities Plan and execute … methodologies. Manage network support cases to enable fast resolution that exceeds our customers’ expectations. Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

market and enterprise accounts, from discovery through proof, demo, and close. Develop a deep understanding of product development—including sprint planning, delivery estimation, ticket management, bug management, and debugging agent decisions—and map those workflows to Command by Asana. Translate customer pain points into practical solution designs … evolving in real time. Bring an adaptable, intellectually curious, and strong builder mentality. Experience with engineering tools in categories such as Project & Issue Management, Agile Planning, AI Coding Agents, IDE, or CI/CD is a plus. Background supporting displacement or migration conversations from legacy enterprise software is preferred. ...

Support Technician to join our growing team in Mitcham. This is an excellent opportunity for someone with strong Microsoft 365, Windows and endpoint management experience who enjoys working across a varied technology environment. As a key member of the IT team, you'll provide first and second-line support … DHCP, VPNs and Wi-Fi technologies Experience diagnosing and resolving hardware issues on PCs, laptops and peripherals Familiarity with IT service desk and ticket management systems Strong troubleshooting and analytical problem-solving skills Excellent communication skills with the ability to support users of varying technical ability Ability ...

Support Technician to join our growing team in Mitcham. This is an excellent opportunity for someone with strong Microsoft 365, Windows and endpoint management experience who enjoys working across a varied technology environment. As a key member of the IT team, you'll provide first and second-line support … DHCP, VPNs and Wi-Fi technologies Experience diagnosing and resolving hardware issues on PCs, laptops and peripherals Familiarity with IT service desk and ticket management systems Strong troubleshooting and analytical problem-solving skills Excellent communication skills with the ability to support users of varying technical ability Ability ...

mobile app releases and functionalities. Providing quality sign-off before releases go live for UK clients. Engineering and Product Liaison Owning UK-side Jira ticket management - authoring, prioritisation, escalation, and follow-through. Working directly with the US technical project manager on UK improvement specifications and requirements. Feeding … Supporting product partnership work with technical grounding in product decisions. Vendor and Partner Technical Relationships Day-to-day technical liaison with issuing partners - investigation, ticket escalation, and technical improvement discussions. Managing operational technical relationships with vendors, including accounting software integration partners and other technology vendors as required. Escalating ...

systems Meeting rooms, conference spaces, lecture theatres and auditorium environments Bonus Points If You Have Experience supporting managed AV services Knowledge of ITSM or ticket management platforms such as Zendesk, ServiceNow or similar Experience working to service level agreements (SLAs) Strong understanding of Microsoft Teams technologies A passion ...

them before they affect users. Monitoring performance against established KPIs and SLAs forms an essential part of the remit. The position involves enforcing robust ticket management processes, as well as maintaining high customer service standards. You will also ensure joiner, mover and leaver activities are handled efficiently. Effective … develop Service Desk procedures and knowledge base content. Experience, skills, and qualifications Previous experience supervising an IT Service Desk Strong understanding of I.T. Service Management (ITSM) principles Experience working with SLA and KPI-driven environment Proven ability to lead, coach, and motivate technical support teams. Click link below ...

IR35: Inside Role Overview: Looking for an Oracle Procurement Operations Support professional with hands-on Oracle Procurement (PPM) experience. The role focuses on workflow management, ticket/query resolution, process documentation, stakeholder support and continuous improvement. Strong communication, attention to detail and operational support experience are essential. … compliance and operational reliability. Essential Skills/Experience: Knowledge of Oracle Procurement (PPM) and associated procurement processes. Experience supporting operational workflows, query resolution and ticket management. Ability to analyse business processes and system documentation and identify improvement opportunities. Strong process mapping and documentation skills. Excellent stakeholder management ...

quality.Testing UK-specific mobile app releases and functionalities.Providing quality sign-off before releases go live for UK clients.Engineering and Product LiaisonOwning UK-side Jira ticket management - authoring, prioritisation, escalation, and follow-through.Working directly with the US technical project manager on UK improvement specifications and requirements.Feeding UK-specific client … technology team.Supporting product partnership work with technical grounding in product decisions.Vendor and Partner Technical RelationshipsDay-to-day technical liaison with issuing partners - investigation, ticket escalation, and technical improvement discussions.Managing operational technical relationships with vendors, including accounting software integration partners and other technology vendors as required.Escalating and troubleshooting vendor-side ...

health, reducing churn and increasing customer lifetime value Building Customer Success processes, workflows and playbooks from an early starting point Developing support operations including ticket management, escalation processes and knowledge resources Identifying opportunities to use AI and automation to improve the customer experience Reviewing and developing ...

opportunities.Being a positive, active, and contributing team member.Offering advice and suggestions for improving the development process.Supporting Production with backlog review, task estimation, and Jira ticket management.Technical RequirementsAdvanced understanding of C++.An advanced understanding of the main gaming platforms and the requirements needed to develop software for them.Unreal Engine experience ...

work. Communicating effectively with your Lead, your team, Production and other departments. Supporting production processes, including backlog review, task estimation and breakdown, and Jira ticket management. Following, and championing development best practices. Qualifications & Experience... Experience developing gameplay systems using C++, including areas such as AI, navigation, and combat systems. ...

community, including faculty, students, staff, visitors, executive participants and alumni. You will support incoming queries to the Service Desk via phone, email, ticket or walk-up, taking ownership of requests and incidents from first contact through to resolution or escalation where needed. You will play a key role … delivering a welcoming, responsive and high-quality support experience, while helping to maintain service standards and accurate ticket management. Main Responsibilities Manage incoming queries received via phone, email, walk-up or ticket queues, logging Incidents and Service Requests on the ITSM toolset. Provide rota-based support ...