7 Ticket Management Jobs in London

Role: Service Delivery Manager Experience: 12+ years Location: London, UK Work mode: Hybrid, 3 Days from Office Job Description: Service Management: Perform deep analysis of metrics, KPIs and SLAs and provide recommendations for program improvement based on findings. Leading implementation and execution of Customer service owners’ requests and changes … to documents. Act as a single point of contact for Customer management, on site Vendor staff and all issues related to service. Work to constantly increase efficiencies and level of service. Team Leadership assigned and located off-site at Vendor facility. to Customer headquarters, as mutually agreed. day-to … delivery. issues are escalated to the appropriate Customer employee for support and resolution. Service Governance periodic metrics as requested. Vendor at Business Reviews. change management within the scope of service worker workload leveling and assignments. staffing changes. Ensure staff are onboarded/offboarded following Customer guidelines. feedback and drive more »

the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with … keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting more »

issues (Standard and Non-Standard) familiarity with Dell and Microsoft products with experience in component replacement Excellent communication skills (verbal and written) Excellent Time management and Organisational skills. A good theoretical and practical approach to diagnosing problems. Ability to work independently and in a small team on a wide … range of products. Experience with ticket management such as Service Now Experience in VIP Support ideal Customer support skills Good all-round understanding of hardware maintenance/break-fix This contract has been deemed an inside IR35 role, therefore you will need to be paid via umbrella company. more »

we refer to our customers’ customers; the child playing a computer game, the person watching their favourite movie, booking a medical appointment, a plane ticket, a hotel or doing their online banking; those things can’t be done if we don’t do our job. Our mission is to … because collective experience and expertise is VIRTUS’ greatest strength. Job Summary As a Customer Service Agent, you will be part of the VIRTUS Service Management Centre who are the first point of contact for customer issues and queries. You will play a key role in ensuring that our customers … emails and phone) Competent in the use of Microsoft office and CRM tools Previous experience within a customer facing role Previous experience with a ticket management system Previous experience of working within a demanding and time critical environment Process driven, with the ability to focus on the end more »

advice to senior leaders by communicating recommendations to improve processes and working practices What We Want From You: experience in customer/Client relationship management Confident multi-tasking and handling varied duties A natural problem-solving mentality Takes responsibility and initiative for actions with the ability to work independently … guidance Highly self-disciplined Solid understanding of how IT systems work and being quick to operate them Familiar with the digital workflow and technical ticket management system (i.e ServiceNow) Making recommendations to improve processes and working practices Ability to clearly converse through written, verbal, and visual communication Fluency … in Spanish is a plus Undergraduate degree Knowledge in network management and entry level CISCO CCNA certificate is a plus Please Note: The ideal candidate will work 5 days a week, including 4 weekdays and 1 weekend day. Working hours: Weekends: 1 Day - business hours; Weekdays: 1 Day - business more »

operations Ability to undertake out of hours’ work, during the evenings and at weekends Experience of ITIL processes, including change/incident/request ticket management Administration of Gateways and Internet content filtering solutions Advanced troubleshooting, root cause analysis Relevant certifications are highly desirable Taking the lead on more »

support with local companies Extract user request data using SQL Review and improve existing system and processes. Allocate tickets effectively among the IT PIC (Ticket Management System) Implement and disseminate the HQ policies Training the End-User on the System Manage Local User Accounts Line management of more »