3 of 3 Ticket Management Jobs in Manchester

from one of our offices in the UK. Essential 3+ years previous experience in an internal or external facing Business Central helpdesk support team. Previous hands-on experience with ticket management systems Previous experience of working as part of a team Finance/Inventory management knowledge Experience of the BC/NAV from 2013 R2 onwards Valid … do not currently hold a visa sponsorship licence) Able to demonstrate a high level of technical knowledge Desirable One or more Microsoft certifications, i.e., MB800 Construction, Manufacturing Knowledge, Service management Experience with Continia, Jet or similar products Understanding of NAV/BC development environments Payroll experience Professional IT Certifications,i.e.,ITIL Foundation Key Responsibilities Deliver a high level of … and external stakeholders. Be a point of escalation within the support team. Work to deliver onService Level Agreements and ensuring that allsupport incidents are accurately recorded. Use the helpdesk management system to ensure that all tickets are correctly logged and that both internal and external stakeholders receive regular updates. Where required, escalate incidents, ensuring high levels of customer care. More ❯

issues and apply appropriate fixes or work arounds. To assist users in utilising Gamma IT systems, this includes providing unofficial training as needed. To Document the interactions within the ticket management tool which includes but is not limited to all troubleshooting steps taken and what resolved the issue. To provide support for all software and hardware. User account … provisioning and management To Raise Purchase orders for replacement kit. May require overnight stays across the UK To ensure compliance regarding Gamma policies and processes. To share and document knowledge. What you’ll need: Proven ability to multitask and be able to make assessments of urgency based on knowledge and experience. Knowledge of Microsoft operating systems. Good working knowledge More ❯

components. While having experience with implementing the Tenable solution key, this job also requires full-time hands-on administration of the Tenable system as well as managing the vulnerability management aspect of the tool. You will be responsible for maintaining Nessus and the remediation of vulnerabilities across the bank. Installing and Configuring Nessus, Nessus Manager, Nessus Agents, Log Correlation … Analysis and validation of the scan results. Responsible for monitoring, defining and configuring dashboards Required Skills/Experience The ideal candidate will have the following: Strong experience in Vulnerability management domain and experience with working with web Proxy teams and working on vulnerability assessment operational issues Experience in the design and implementation of enterprise-wide security controls to secure … and devices such as network firewalls, web proxy, intrusion prevention system, vulnerability scanner, and penetration testing tools. Demonstrated understanding of TCP/IP networking concepts and DNS. Related Identity Management tools engineering experience, including installing, configuring and troubleshooting experience with one or more of these tools: CyberArk, Splunk, Tenable-Nessus Desirable Skills/Experience Although not essential, the following More ❯