1 of 1 Ticket Management Jobs in Manchester

will be the key interface between the IT service delivery team and our internal stakeholders, focusing on fostering strong relationships and driving excellence in all aspects of IT Service Management (ITSM). The successful candidate will blend strong leadership and communication skills with a solid technical foundation, ensuring all operations align with the highest standards of quality and security. … Key Responsibilities Leadership and Stakeholder Management Team Leadership: Directly manage, mentor, and coach a team of engineers responsible for a broad portfolio including user lifecycle, endpoint management, access control, networking, and multi-cloud platforms (AWS, Azure, GCP). Stakeholder Engagement: Act as the primary point of contact for internal business units regarding IT services, ensuring high levels of … satisfaction and proactive communication for all service-related matters. Service Excellence: Drive a culture of excellence in service management, continually seeking ways to improve service quality, efficiency, and user experience. Supplier Management: Oversee and manage key IT suppliers and vendors, ensuring contracts, service levels, and performance meet business requirements. Technical and Operational Oversight ITSM and Process Management More ❯