1 of 1 Ticket Management Jobs in Manchester

We are working with a leading Managed Services Provider seeking a proactive individual to join their Operational Support Centre in Manchester. This key hybrid position focuses on major incident management (60-70%) and team leadership (30-40%) - you will be pivotal in overseeing critical customer incidents, guiding a team of service desk engineers, and shaping the culture of an … weeks, with an impressively low call our rate – with a £250 bonus payment for each week , you will boost your total annual earnings by £3,300. Key Responsibilities: Incident management: Act as the Major Incident Manager for all Priority 1 and Priority 2 incidents, leading coordination of response Communicate clearly and confidently with customers, executives, and internal teams during … major incidents. Refines the companies’ incident management processes – with autonomy to change and improve protocol Conduct post-incident reviews, analysing the root cause and driving a preventative solution. Team leadership: Manage and support a team of 1st first-line engineers within the 24/7 operational support centre. Hold regular one-to-ones and performance reviews with your team More ❯