1 of 1 Ticket Management Jobs in Northern Ireland

client based, our client are strengthening their service engineering team with this key role. The Role Provide level 3 technical support to both internal and external stakeholders on a ticket desk system. Assist the Project Delivery, Commercial and Business Solutions teams with pre-sales engagements, including carrying out on-site audits & health checks. Act as a point of technical … service knowledge and client service adoption. The Person Two years’ experience in an internal or external facing helpdesk support team. One year’s experience previous hands-on experience with ticket management systems. A willingness to travel to client sites as required for the proper performance of the role. Valid Right to Work in the UK. A technical understanding … Server Microsoft Office 365 (Exchange Online, One Drive etc) Active Directory Anti-Virus, Anti-Malware & Anti-Spam Solutions Veeam Backup & Replication or other back up technologies Hardware Maintenance Patch Management Solutions Hyper-V, VMWare, and Azure Networking and advanced Routing or Switching and Security Experience with Clustering, Hyper converged Infrastructure and Storage The Package 39 holidays Pension Hybrid Working More ❯