23 of 23 Ticket Management Jobs in the UK

Claranet’s Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. You’ll play a key part in delivering an excellent customer experience by resolving incidents efficiently, collaborating … within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Management of escalation through other teams ensuring high quality of feedback and service to customers at all times Liaising with third party suppliers ...

initiatives as well as perform platform maintenance and compliance activities aligned to technology standards and best practices. This includes the SuccessFactors instance and Release Management strategy, internal and external audits, Role Based Permissions, SAP product releases, and project delivery. Close partnership with Finance, HR and Payroll is required … across the Platform Partner with internal stakeholders to lead HR technology delivery of initiatives through hybrid agile software delivery lifecycle Operational focus on support ticket management inquiries and issues to ensure they are resolved in a timely manner while keeping stakeholders informed SuccessFactors Instance and Release Management ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes, ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities Plan and execute … methodologies. Manage network support cases to enable fast resolution that exceeds our customers’ expectations. Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. Using the central document repository to ensure knowledge sharing across the team and enable best practice. ...

provide clear communication throughout the support lifecycle Support onboarding activities including new starter setups, hardware deployments, account creation, and user administration Maintain accurate ticket updates, asset records, and technical documentation Assist with device lifecycle management and IT asset tracking Contribute to continuous improvement initiatives across the IT support … technical knowledge of: Windows 10/11 Microsoft 365 Active Directory Exchange/Outlook VPN connectivity Basic networking principles Mobile device support Experience using ticket management systems such as ServiceNow, Jira, or similar High level of stakeholder communication and engagement is essential Strong customer service and interpersonal skills ...

develop and fulfil your potential with meaningful careers.** ## Role profile:We are looking for a Manager – Site Reliability Engineering to strengthen the Production Management leadership team of Clearing Technology Service. This role demands a proactive and hands-on leader with deep technical expertise and strong critical thinking. ## … Service Ownership**Assume end-to-end accountability for Clearing production environment, ensuring high availability, optimal performance, and robust resilience of business-critical systems.* **Incident Management & Crisis Leadership**Act as Incident Commander during major incidents, leading resolution efforts, managing stakeholder communications, and driving root cause analysis and remediation.* **Team Leadership ...

Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow … team What's in It for You £27,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles ...

working in a fast-paced service environment, this is an excellent opportunity to grow your career within IT service operations. Key Responsibilities Service Desk & Ticket Management Act as first point of contact for incidents, service requests, NSSRs, and tasks Log, triage, prioritise, and manage tickets using ServiceNow Ensure … tickets are accurately recorded, categorised, and updated Monitor ticket progress and proactively chase updates to meet SLAs Escalate issues to technical teams or Service Manager when required. Customer & Stakeholder Communication Provide clear, timely updates to end users throughout the service lifecycle Build positive working relationships with users and internal ...

rebuild desktops/laptops and reinstall operating systems Able to diagnose and troubleshoot problems Experience with using Microsoft 365 is preferable Good time management skills Self-organization and the ability to be self-motivated in ticket management An excellent telephone manner for making initial contact ...

this role, you will: Log, categorise and triage incoming incidents and service requests. Carry out initial investigation and troubleshooting, escalating where required. Maintain accurate ticket updates, including customer communication and root cause analysis. Support releases and configuration changes following change management processes. Assist with routine maintenance and proactive … system health checks. Participate in a 247 on-call support rota. Required Experience Proven commercial 1st line application support experience. Strong ticket management and prioritisation skills (incident vs request). Confident troubleshooting mindset with good evidence gathering. Clear written and verbal communication skills. Comfortable working to SLAs ...

also be the subject matter expert, working across a fast-evolving group scaling through new acquisitions and technology growth General responsibilities: - Own Azure estate management, VDI delivery, and key migration/refactor projects across 2,000+ users Hands-on platform work including monitoring, access & service admin, IT support major … support functions Skills required: - Solid Azure resource administration (build/config/support for live environments) * Virtual desktop infrastructure - VDI - design, config, deployment and management experience * Microsoft Entra or Azure AD admin and set-up * Service desk (ServiceNow or similar) ticket management in production environments * Security & governance ...

resolving complex issues Excellent written and verbal communication skills Ability to manage multiple priorities while meeting SLAs and KPIs Experience with ITSM tools (e.g., ticket management systems) Fluent in English ...

projects and/or procurement background who is eager to expand into systems, process optimisation, and cross‑functional collaboration. Key Responsibilities IFS Support & Ticket Management Manage and resolve IFS support tickets across projects and procurement modules. Identify common issues, recurring themes, and opportunities for process improvement. Support ...

ideal for someone with a finance background who is eager to expand into systems, process optimisation, and cross functional collaboration. Key Responsibilities IFS Support & Ticket Management Manage and resolve IFS support tickets across AP, AR, GL, Procurement, Projects, and other finance modules. Identify common issues, recurring themes ...

them into clear delivery actions * Track risks, dependencies, timelines and delivery progress * Create and maintain accurate reporting documentation * Support ongoing audit activity through documentation management and evidence gathering * Maintain logs relating to defects, risks, actions and dependencies * Coordinate with testing teams to support User Acceptance Testing (UAT) activities * Help … clear and timely updates to internal stakeholders and external partners * Liaise with suppliers and delivery teams to ensure requirements and deadlines are met * Support ticket management processes and service-related communications Requirements: * Excellent communication skills with the ability to engage confidently across teams * Strong analytical and reporting capability ...

/Enterprise). Strong functional knowledge of at least three core modules. Comfort reading Python and Odoo XML. Working SQL/PostgreSQL skills. Confident ticket‐management experience (Jira, Zendesk, Freshdesk or similar). ITIL awareness and a customer‐first communication style. Curiosity to dig into edge cases ...

/9) environments (stability, performance, security) Support high-end workstations and resolve hardware/software issues onsite Support HPC environments including clustering and workload management (Slurm) Monitor and troubleshoot performance issues (including GPU/networking impact) Use ServiceNow for incident/change/ticket management and drive ...

required by working collaboratively across all leadership levels Outage vetting initiating of critical outage situations Manage incident and planned work tickets: uphold professional ticket management from the get-go for the benefit of the rest of the global support teams by ensuring all ticket types are logged ...

visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft 365 & Exchange Admin: Manage the Office 365 tenant … including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint. Identity & Security Management: Administer Active Directory (AD) and Azure AD (Entra ID). Server & Cloud Administration: Perform basic Windows Server administration and assist with Azure cloud resource management. Mobile & Hardware Support: Setup and troubleshoot iPhones, iPads, and Android devices. Build ...

breakfast and a pool table Duties and Responsibilities of our IT Support Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, face to face, or email. Providing resolution to incidents, requests, and appropriately escalating … others. Ticket triage - assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader ...

table. Duties and Responsibilities of our Dedicated 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, face to face, or email. Providing resolution to incidents, requests, and appropriately escalating … others. Ticket triage - assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader ...

Windows OS, Microsoft 365, hardware, networks and common business applications. Attention to detail You log accurately, follow processes and ensure nothing is missed in ticket handling. Teamwork and initiative Comfortable working independently or collaboratively, stepping up when workloads are demanding. ITIL awareness Understanding of incident, request … problem and change management principles. Experience in a Service Desk environment At least one year in a similar role, with strong callhandling and ticketmanagement skills. Desirable certifications CompTIA A+/N+, Microsoft certifications, SDI or M365 accreditations are beneficial. For more information, please see the downloadable Job Description attached ...

customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line IT Support team. Oversee daily service desk operations and ticket management. Ensure SLAs and service performance targets are achieved. Manage Priority One incidents and drive issue resolution. Identify and implement service improvements. Maintain strong … Essential Proven experience in managing a service desk or IT support function. Strong leadership, communication, and interpersonal skills. Demonstrated knowledge of ITIL and service management frameworks. Experience with performance monitoring, KPI tracking, and SLA management. Ability to manage high-pressure incidents and escalate appropriately. Familiarity with vendor management ...

service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies within contracted SLA's. This role Is heavily focused on SLA's and ticket management. We're looking for someone who is able to build strong rapport with end users and internal colleagues. Good communication skills … must, as well as proactively keeping clients updated with the status of their ticket! You will be encouraging end users to follow process with logging tickets, and seeing it through to either resolution, or reassigning/escalating to 2 line support. As First Line Analyst, some of your duties ...