1 to 25 of 36 Ticket Management Jobs in the UK

with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues … within agreed service levels. Record, prioritise and manage support requests through the service management platform. Escalate complex technical issues to Engineering and Development teams where required. Assist customers with software configuration, deployment and ongoing optimisation. Support integrations with authentication technologies including Active Directory, LDAP, SAML and Single Sign-On. ...

travel to maintain strong engagement and operational oversight. This role would suit an experienced IT service professional with a strong customer focus, excellent stakeholder management skills, and a proven track record of delivering high-quality IT services within a structured service management environment. Key responsibilities: Manage and support … learned are captured and shared. Track employee absence accurately and ensure HR systems are maintained and updated appropriately. Attend daily service review meetings, providing ticket management updates and dashboard reporting to support customer management activities. Participate in CMDB and stores meetings with customers and partners to ensure ...

monitoring platforms such as LogicMonitor and Azure Monitor, including alert triage, correlation, and escalation Hands-on experience with ServiceNow or equivalent ITSM tooling for ticket lifecycle management Solid grounding in Windows Server administration (2016/2019/2022) including basic troubleshooting, event log analysis, and service management Familiarity with VMware vSphere (VM console access, snapshot management, basic troubleshooting) and Azure VM operations (start/stop, disk management, basic networking) Experience with backup validation - specifically Veeam Backup & Replication job status checking and Azure Backup/Recovery Services Vault monitoring Willingness to participate ...

support to end users, ensuring reliable IT services across hardware, software, and collaboration platforms. You will also play a key role in device deployment, ticket management, and maintaining high service standards within a fast-paced enterprise environment. Key Responsibilities Manage and resolve ITSM tickets, including incident resolution … client-facing onsite environment Skills & Experience Required Strong hardware and software troubleshooting skills Experience with PC imaging, deployment, and installation Proven ITSM/ticket management experience (e.g., ServiceNow) Experience supporting Windows-based environments Strong knowledge of mobile device support (iOS and Android) Experience supporting video conferencing tools (e.g. ...

contain detailed information regarding the issue/request, along with troubleshooting steps Ensuring our EUC compliance levels meet our high standards Keeping our Asset management system UpToDate Keeping all knowledge base support documentation up to date Occasional Visits to other offices located in the United Kingdom to provide physical … ITIL V4 Foundation Previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & request\ticket management Strong technical support skills and experience Excellent communication skills with the ability to communicate technically at all levels About ...

around Plymouth £19.33 per hour (Umbrella) Full clean manual driving licence required, Must have SC clearance/or be able to gain this Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels … contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors ...

PAYE Basic Rate: £14.90/hour Hours: 37.5 hours a week. Monday - Friday. Time: 8:30 AM - 5:00 PM Summary of responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels … contract. Hub Stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors ...

their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing … system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order ...

systems, user support, deployments, networking and IT administration, with a clear pathway to 2nd line support. AI knowledge is a bonus. Role Ticket Management: Responsible for logging and managing support tickets User Account Management: Responsible for creating, modifying, and deleting user accounts– Onboarding/Off-boarding. Service … Request Fulfilment (Level 1): Responsible for handling initial service requests and resolving basic issues Incident Management: Responsible for logging and managing incidents, ensuring timely resolution and proper documentation Training and Knowledge Sharing: Responsible for providing training and sharing knowledge with users on basic IT tasks and best practices Troubleshooting ...

daily technical issues, system configurations, and enterprise infrastructure management. In this role, you will deliver vital first-level support, focusing on system availability, fast ticket resolution, and exemplary customer care: Ticket Management: Logging, tracking, and resolving incidents end-to-end using Jira Service Desk . Identity & Access … Management: Administering user profiles, lockouts, provisioning, and permissions in Active Directory and Azure AD . Infrastructure & Admin: Performing basic system diagnostics and administration within a Windows Server environment. Modern Workplace Support: Troubleshooting hardware, peripherals, Office 365 , and MS Intune . Lifecycle Management (JML): Handling the Joiners, Movers, Leavers ...

Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow … team What's in It for You £30,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles ...

fast-paced service desk environment where clear communication, accountability and service quality matter. DUTIES Your duties as the Service Desk Team Leader include: Ticket Management: Receive, prioritise and dispatch incoming service tickets to appropriate IT support personnel based on issue complexity, urgency, skillset and availability SLA Monitoring: Monitor … ticket queues, engineer workloads and service level agreements to support timely resolution and effective client service Client Communication: Gather information from clients, provide clear updates and ensure queries and issues are addressed promptly and professionally Incident Handling: Manage and coordinate incidents according to established processes, including logging, tracking progress ...

applications. Familiarity with Windows operating systems and Microsoft 365. Experience using remote support tools. General understanding of networking and IT infrastructure. Knowledge of support ticket management and incident handling. Desirable: Basic SQL or MySQL knowledge. Experience supporting ERP, finance or business management software. Understanding of accounting processes ...

client is a leading supplier of bespoke vehicle management systems to a growing number of fleet operators throughout the UK and Staffbase have been appointed to recruit for the position of Technical Support Team Leader. Basic salary £40K- £46K Negotiable + Bonus + Benefits The Technical Support Advisor will … support for customers both online and over the phone. The Role: The Technical Support Team Leader will be responsible for the day to day management of a small technical support team who provide excellent over the phone, online and technical support for customers. Duties will include ...

team and provide IT Support services in a User Fulfilment capacity for new joiners/on-boarding, leavers, setting up accounts, general IT administration, ticket management, etc. The successful candidate will ideally have experience of, or gain experience across a range of technology, including the following: ·Active Directory ...

focused on delivering high-quality, customer-focused IT support across the business, ensuring that technical issues are efficiently diagnosed, prioritised, and resolved through effective ticket management and troubleshooting. The role involves supporting a wide range of systems and technologies, including Microsoft 365, Windows devices, and user account administration ...

Positive attitude with a willingness to support colleagues across the business Full UK driving licence Desirable Knowledge Previous experience using IT service desk or ticket management systems Understanding of Windows and/or Linux operating systems Basic networking knowledge Familiarity with Active Directory and Microsoft 365 administration ...

Active Directory user and group administration. Microsoft Entra ID (Azure Active Directory). Developing and following operational procedures Microsoft Intune device management. User account management, password resets and access provisioning. Joiners, Movers and Leavers processes. Troubleshooting Wi-Fi, LAN and network connectivity issues. Printer support and troubleshooting. Strong experience … working within a ticket management system. Excellent troubleshooting and problem-solving skills. Experience escalating incidents appropriately while maintaining ownership of tickets. Strong communication and customer service skills. The Service Desk Engineer is required onsite in Central London, 5 days a week. Apply now to speak with VIQU ...

potential. Key Responsibilities Onsite Support: Act as the primary, face-to-face technical contact for end-users, resolving moderate to complex technical issues independently. Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary. … Androids) and other desktop peripherals. Event & AV Support: Facilitate, moderate, and troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars. Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system. Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training ...

potential. Key Responsibilities Onsite Support: Act as the primary, face-to-face technical contact for end-users, resolving moderate to complex technical issues independently. Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary. … Androids) and other desktop peripherals. Event & AV Support: Facilitate, moderate, and troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars. Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system. Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training ...

many exciting and diverse career opportunities in a company which values people development very highly. Accountant Position: Accountant Base Location: Reading We require a Management Accountant to deal with all accountancy functions including Management Accounts, Payroll and liaison with the Company’s external accountants. Key responsibilities include: Develop … needs under SLAs. Ensure availability of hardware infrastructure. Qualifications: MCSE/CISCO certification preferred. 4–7 years experience in similar tasks. Experience with trouble ticket management tools preferred. Test Lead Job Code TL01 Key responsibilities: Develop Test Plans based on business use cases. Certify products as production‐ready. ...

autonomously at SFIA Level 4 Influence technical direction and contribute to engineering best practice Support and mentor junior team members where appropriate Risk & Issue Management Proactively identify and escalate risks, issues, and blockers Contribute to continuous improvement and transparent delivery practices Essential Skills & Experience Strong hands-on experience with … developing solutions using Power Pages Strong knowledge of Power Platform, including: Power Apps Power Automate Dataverse Experience using Azure DevOps for: Board and ticket management Pipeline configuration Agile delivery support Experience working within Agile/Scrum delivery teams Strong communication and stakeholder engagement skills Active SC clearance ...

Windows, Microsoft 365, Active Directory and Hyper-V Strong networking knowledge including security concepts and protocols Experience across all support tiers with service desk ticket management Proven ability to deliver complex infrastructure projects from start to finish Familiarity with ITIL frameworks Clear communicator — comfortable translating technical concepts ...

role manages customer services, ensuring adherence to SLA and being the first line support to the Service Coordinators where required. Key Responsibilities: Accountable for ticket management, ensuring allocation and tickets being resolved within SLA and at a high-quality standard Supporting the Service Delivery Manager Major accounts, including ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...