1 to 25 of 62 Ticket Management Jobs in the UK

to customers at regular intervals, ensuring expectations are set and met. Proactively encouraging customers to use the self-service portal by offering guidance and sending welcome emails as required. Ticket Management: Log, update, and manage helpdesk tickets with clear and detailed documentation to ensure transparency and accuracy. Prioritising tickets in line with operational targets, ensuring SLAs for response … and handovers to enhance team performance. Assisting other teams by providing accurate and helpful information, ensuring clarity in shared objectives. Meeting targets and deadlines for tasks set by the Management and Leadership teams. Continuous Improvement: Pursue professional development through training, certifications, and self-led learning. Identifying patterns in recurring issues and propose proactive solutions to prevent future occurrences. Suggesting … accurate customer details, such as (but not limited to) 3rd party details, module information, version information, connection information, and user details. Updating internal systems correctly , clearly, and efficiently with ticket detail, ticket summary, time spent on tickets, ticket status, and ticket categories. Communicate software version upgrades, scheduling updates, carrying out the upgrades, and notifying customers of More ❯

need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to … an understanding and experience of working in a technical as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They … will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the More ❯

missile defence, and cybersecurity solutions—supporting U.S. and allied defence operations worldwide. About the role: You will be working with the UK Service Desk, supporting the end to end management of incidents and service requests reported by our users and achieving first time fix where possible. This will involve escalating and liaising with other business units in order to … resolve issues within the defined SLA, acting as a central point of contact between our users and IT Services, the management of incidents and service requests, receiving and recording all calls from our users within our ticket management tool, providing initial assessment of all tickets, attempting first time resolution and/or escalation, monitoring and escalating tickets … actioned and responded to in a timely manner and adhere to any SLA’s set Call/chat handling for all inbound customer contact to support new and existing ticket requests Assist in creating new or updating existing documentation Log all tickets and service requests reported via telephone, chat, email, or automatically generated Take ownership of specific tickets, ensuring More ❯

them on a 3-month contract basis. This is a great role for a SecOps professional to support a FTSE100 company. The SecOps Analyst will be responsible for the management of Sentinel incidents as well as ticket management for ITSM incidents and service requests. Key Skills: Proven Technical Operations Security experience Sentinel experience, including developing of alerts … automation etc ITSM ticket management experience Great communication skills Rate: £525 per day Inside IR35 Duration: 3 months Location: Hybrid/Northampton (2 days per week on site More ❯

We are looking for an experienced Security Operations Manager . The ideal candidate will have level of attention to detail, security operations and project management across multiple stakeholders and timezones, flexible with numerous tracking platforms and sheets, and keen on improvement processes and solutions. Prior experience in a a fast paced environment is preferred with a plus in working … Infrastructure field with Security focused/priority and managing external vendors and datacenters. Duties and Responsibilities: Datacenter Operations Oversee implementation of physical security policies and procedures. Security & Safety Incident Management Gather/Retrieve Datacenter Reported Incidents and Actioning Perform analysis to detect security threats, risks, alerts and escalate to the proper incident response teams for further action if necessary … Access Control Management Manage Internal and External Access Requests Routine Audit and management of Access Control Lists, internal ticket management, and process for physical access/internal systems permissions Log reviews Authorized User Management CCTV and Security Camera Management Shipment compliance Inbound/Outbound request Management and Compliance/Policy Validation and assurance More ❯

We are looking for an experienced Security Operations Manager . The ideal candidate will have level of attention to detail, security operations and project management across multiple stakeholders and timezones, flexible with numerous tracking platforms and sheets, and keen on improvement processes and solutions. Prior experience in a a fast paced environment is preferred with a plus in working … Infrastructure field with Security focused/priority and managing external vendors and datacenters. Duties and Responsibilities: Datacenter Operations Oversee implementation of physical security policies and procedures. Security & Safety Incident Management Gather/Retrieve Datacenter Reported Incidents and Actioning Perform analysis to detect security threats, risks, alerts and escalate to the proper incident response teams for further action if necessary … Access Control Management Manage Internal and External Access Requests Routine Audit and management of Access Control Lists, internal ticket management, and process for physical access/internal systems permissions Log reviews Authorized User Management CCTV and Security Camera Management Shipment compliance Inbound/Outbound request Management and Compliance/Policy Validation and assurance More ❯

Responsibilities: Datacenter Operations: Oversee implementation of physical security policies and procedures. Security & safety incident management Gather/Retrieve data centre reported incidents and actioning Perform analysis to detect security threats, risks, alerts and escalate to the proper incident response teams for further action if necessary Access control management Manage Internal and External Access Requests Routine Audit and management of Access Control Lists, internal ticket management, and process for physical access/internal systems permissions Log reviews Authorized User Management CCTV and Security Camera Management Shipment compliance - Inbound/Outbound request Management and Compliance/Policy - Validation and assurance of deliveries from couriers to data centre/warehouse acceptance and record - Vendor and … of company personnel and assets Media Handling/Destruction COD (Destruction/Sanitization) of Media Disk verification and Tracking Bad Media Monitoring/Dashboard and Process Destruction Vendor Operations Management Smart Lock Access Management Hardware Decommission, RMA, and Migration of equipment handling Diagnosing security hardware issues and reporting findings for escalation Support Datacenter by overseeing decommissions, migrations, and More ❯

primary point of contact for customer queries and ensure timely and accurate issue resolution. Act as an escalation point for network related issues from the wider team. Support the management and troubleshooting of networking technologies Maintain and resolve issues with network infrastructure, including routers, switches, firewalls, and other related devices. Work alongside the team to monitor, resolve, and escalate … DNS, DHCP and NAT. Network Security Strong experience with Fortinet FortiGate firewalls (policy config, VPNs, SD-WAN, SASE, ZTNA, HA, DPI). Knowledge of FortiManager and FortiAnalyzer for centralised management and logging. Understanding of Forti Authenticator and Endpoint Management Server Experience managing security policies, NAT, SSL inspection, and threat protection profiles. Familiarity with firewall migrations and multi-tenant … zero trust networking. Awareness of common frameworks (e.g., ISO 27001, NIST, CIS Controls). Core Infrastructure & ITSM Knowledge Ideal candidate would have working experience of wider infrastructure and cloud management, support and IT Service Management principles which includes but is not limited to the following; ITSM & Ticket Management - Experience with ITSM tools aligned to ITIL processes More ❯

primary point of contact for customer queries and ensure timely and accurate issue resolution. Act as an escalation point for network related issues from the wider team. Support the management and troubleshooting of networking technologies Maintain and resolve issues with network infrastructure, including routers, switches, firewalls, and other related devices. Work alongside the team to monitor, resolve, and escalate … DNS, DHCP and NAT. Network Security Strong experience with Fortinet FortiGate firewalls (policy config, VPNs, SD-WAN, SASE, ZTNA, HA, DPI). Knowledge of FortiManager and FortiAnalyzer for centralised management and logging. Understanding of Forti Authenticator and Endpoint Management Server Experience managing security policies, NAT, SSL inspection, and threat protection profiles. Familiarity with firewall migrations and multi-tenant … zero trust networking. Awareness of common frameworks (e.g., ISO 27001, NIST, CIS Controls). Core Infrastructure & ITSM Knowledge Ideal candidate would have working experience of wider infrastructure and cloud management, support and IT Service Management principles which includes but is not limited to the following; ITSM & Ticket Management - Experience with ITSM tools aligned to ITIL processes More ❯

installation; Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.); System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment; Small project management related with new hardware or software installation; Software, patches and updates installation using MS SCCM; Requirements 2-3 years of experience in a technical ICT environment, preferably in a … Manufacturing based organization; General End User technology knowledge; End User Workspace platforms (discovery, asset management, client management); End User Microsoft platforms (Active Directory, Office, SCCM); ITSM Tool Set (Ticket Management Software) preferred; Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills; Excellent English Language, Written and Spoken. What More ❯

installation; Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.); System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment; Small project management related with new hardware or software installation; Software, patches and updates installation using MS SCCM; Requirements 2-3 years of experience in a technical ICT environment, preferably in a … Manufacturing based organization; General End User technology knowledge; End User Workspace platforms (discovery, asset management, client management); End User Microsoft platforms (Active Directory, Office, SCCM); ITSM Tool Set (Ticket Management Software) preferred; Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills; Excellent English Language, Written and Spoken. What More ❯

installation; Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.); System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment; Small project management related with new hardware or software installation; Software, patches and updates installation using MS SCCM; Requirements 2-3 years of experience in a technical ICT environment, preferably in a … Manufacturing based organization; General End User technology knowledge; End User Workspace platforms (discovery, asset management, client management); End User Microsoft platforms (Active Directory, Office, SCCM); ITSM Tool Set (Ticket Management Software) preferred; Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills; Excellent English Language, Written and Spoken. What More ❯

client s staff are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own … end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to contractual SLAs. To contribute to Major Incident and emergency … To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the More ❯

client’s staff are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own … end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to contractual SLAs. To contribute to Major Incident and emergency … To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the More ❯

first-line technical support via phone, email, or through a ticketing system Troubleshoot and resolve hardware, software, and network-related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the service … desk ticketing system Track, prioritise, and manage tickets to ensure prompt resolution within SLA guidelines Effectively keep clients informed of ticket progress and resolution status Incident & Request Management Triage all incidents, and perform an initial diagnosis. Where incident is simple, progress the incident through to resolution or until escalation time is reached Take ownership of Service Requests ensuring … hardware and software Support users with email, Office 365, Active Directory, VPN, and other applications Provide basic network troubleshooting (e.g. Wi-Fi, connectivity issues, printer configuration). User Account Management; create, modify, and disable user accounts in Active Directory, Office 365, and other systems Reset passwords and troubleshoot login/authentication issues Monitoring & Incident Reporting Monitor client systems and More ❯

will be given due consideration. Duties and Responsibilities: Remote fault resolution via various available tools and programs. On site fault resolution. Equipment replacement and diagnostics at client sites. Managing ticket management system. Identifying trends and reporting on them. Creation of technical and documentation (procedures, hardware & software setups). Undertaking extensive maintenance visits on each site, to ensure a … fully operational system. Monitor, manage and update digital signage platform daily with existing and new inventory. Undertake key project management tasks, as instructed by Project Manager. Stock allocation & management through asset management system. Installation planning and preparation. Configuring equipment prior to installations and site visits. Network cabinet building. Work effectively with a variety of internal teams, including … Asset Development, Sales and Finance. Undertake screen upgrades on site under the management of Project Manager. Build a strong rapport with building management teams through on-site visits and email/phone. Assist in scheduling client content and dynamic content. Skills and Qualifications: Computer networking skills. AV/digital signage knowledge/experience. Excellent knowledge of Windows OS More ❯

will be given due consideration. Duties and Responsibilities: Remote fault resolution via various available tools and programs. On site fault resolution. Equipment replacement and diagnostics at client sites. Managing ticket management system. Identifying trends and reporting on them. Creation of technical and documentation (procedures, hardware & software setups). Undertaking extensive maintenance visits on each site, to ensure a … fully operational system. Monitor, manage and update digital signage platform daily with existing and new inventory. Undertake key project management tasks, as instructed by Project Manager. Stock allocation & management through asset management system. Installation planning and preparation. Configuring equipment prior to installations and site visits. Network cabinet building. Work effectively with a variety of internal teams, including … Asset Development, Sales and Finance. Undertake screen upgrades on site under the management of Project Manager. Build a strong rapport with building management teams through on-site visits and email/phone. Assist in scheduling client content and dynamic content. Skills and Qualifications: Computer networking skills. AV/digital signage knowledge/experience. Excellent knowledge of Windows OS More ❯

systems, including Windows 7, 10, and 11 (Embedded). Ensure all IT assets are tracked, maintained and documented accurately. Remote fault resolution via various available tools and programs. Managing ticket management system. Creating and updating support tickets. Identifying trends and reporting on them. Stock allocation & management through asset management system. Collaborate with the network support and More ❯

systems, including Windows 7, 10, and 11 (Embedded). Ensure all IT assets are tracked, maintained and documented accurately. Remote fault resolution via various available tools and programs. Managing ticket management system. Creating and updating support tickets. Identifying trends and reporting on them. Stock allocation & management through asset management system. Collaborate with the network support and More ❯

professional and courteous manner. This role is based on our site in Whiteley (Monday to Friday) with on call out of business hours. You have a strong team of management around you who will support you within this role. Who are Tailor Made Technologies? Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the … provides a free breakfast and a pool table Duties and Responsibilities of our 2nd Line Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers via the phone, live chat or email Providing resolution to incidents, requests, and appropriately escalating all others Ticket triage – assessing … ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service. More ❯

professional and courteous manner. This role is based on our site in Whiteley (Monday to Friday) with on call out of business hours. You have a strong team of management around you who will support you within this role. Who are Tailor Made Technologies? Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the … provides a free breakfast and a pool table Duties and Responsibilities of our 2nd Line Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers via the phone, live chat or email Providing resolution to incidents, requests, and appropriately escalating all others Ticket triage – assessing … ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service. More ❯

any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Contract length: 15th Sep 2025- 12th Dec 2025 Location : Aldershot Roles and Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract. Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract. Effective Management of disposals that go through their Hub as per contract. Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract. Locker replenishments where appropriate as per contract. More ❯

Dorset. The role requires a regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming tickets across internal applications (e.g., Microsoft Business Central, Slim4, Warehouse Management Systems, Trade Websites, Product Database, Zendesk). Prioritize incidents based on business impact … import/export, interfaces, error logs). Strong customer support and communication skills with clear, concise updates. Solid troubleshooting and testing capability; structured, evidence-based problem-solving. Effective time management and prioritisation in a ticket-driven environment. Desirable Experience in an ERP Support role (preferable Business Central/NAV) Hands-on experience with other application support e.g. Microsoft More ❯

You will be working with the UK Service Desk, supporting the end to end management of incidents and service requests reported by our users and achieving first time fix where possible. Role Monitor the service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner … and adhere to any SLA’s set Call/chat handling for all inbound customer contact to support new and existing ticket requests Assist in creating new or updating existing documentation Log all tickets and service requests reported via telephone, chat, email, or automatically generated Take ownership of specific tickets, ensuring that they are monitored, tracked and updated accurately … out initial support and classification of tickets and service requests to determine the correct SLA/urgency Ensure that all telephone, chat and email requests are logged within the ticket management tool Complete investigation and diagnosis via the remote management tools available or via communication with the end user Resolve tickets by implementing permanent fixes or work More ❯

the workload and communicate well with colleagues on agreed deadlines. Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices. Actively contribute to problem management and knowledge transfer Work closely with the Service Desk to feedback on support calls and ongoing issues and … own initiative. Experience in service desk or IT support role. Good knowledge of Windows operating systems. Full driving licence. Experience with Team Viewer, SCCM, Active Directory, Asure or ITSM Ticket Management Tools would be advantageous. Why Tetra Tech: Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in 550 locations around More ❯