2 of 2 Ticket Management Jobs in Nottinghamshire

delivery and tracking of hardware kits to end users. The successful candidate will play a key role in automating order and change processes, managing ticket call flow, and ensuring seamless integration with third-party providers. Key Responsibilities: ServiceNow Form Development: Create and customize forms to integrate with hardware providers. … Automation: Implement automated workflows for ordering and changing items. Ticket Management: Oversee and optimize the call flow of tickets. Dashboard and Workflow Utilization: Utilize existing dashboards and workflows to manage and track orders through ServiceNow. Customer Interface: Enhance the customer interface to improve the tracking and management of orders. Collaboration: Work with a project team, including third-party suppliers and analysts, to ensure successful project delivery. Risk Management: Address potential risks by increasing development capacity and reducing dependency on single points of failure. There is an existing in-house developer who is a key resource More ❯

and resolve complex technical issues. Conducting thorough analysis of existing SAP systems, processes, and technologies to identify opportunities for optimisation and improvement. Reporting on ticket volumes. Ensuring support service offering to Laing O'Rourke SAP users does not deteriorate. Integration and collaboration with wider IT department. Working as part … Knowledge of best practices in SAP. SAP support experience across multiple modules. Knowledge of SAP module integration. Experience in testing application enhancements. Experience using ticket management applications such as ServiceNow. Excellent customer service skills. Ambition and willingness to learn. Desirable Skills/Experience An understanding of SAP modules More ❯