2 of 2 Ticket Management Jobs in Oxfordshire

shifts, ensure tickets are managed appropriately, and contribute to maintaining high levels of customer satisfaction. The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift … escalation point for complex or high-priority incidents. Ensure the team follows procedures, manages tickets effectively, meets SLA expectations, and maintains accurate, high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them in line with ITIL best practice ...

Basic) and UMB - £19.34/hr Contract Length: 22-Jan-26 to 31-Mar-26 Start Date: 22-Jan-26 Key Responsibilities Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract. … stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract. Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs in the warranty kit' and liaise with vendors for parts ...