2 of 2 Ticket Management Jobs in Reading

Technical Authority Expert is responsible for the coordination, management, and execution of proactive and reactive maintenance activities that require advanced support beyond the capabilities of 1st Level Operations. 2nd Level Assurance Engineer expertise ensures our services are continuously available and performing to Service Level Agreement (SLA) standards. You will be assigned to work with ticket management and … Strong organizational, multi-tasking, problem-solving, and strategic thinking skills. •Proficient in Microsoft applications (Word, Excel, etc.). •Experience in influencing and persuading multi-customer NOC teams on fault ticket quality. •In-depth understanding of IPv4, IPv6, TCP/IP, MPLS/LDP, Docsis3.0/3.1 and XGS-PON. •Experience working on security nodes like Cisco FPR and ASA More ❯

Managers on Service improvements and feeding in observations and problem areas. Develop and execute weekly and monthly operational reporting providing clear service performance and availability metrics. PO/Invoice Management Closely working with Customer Experience to improve ticket management and user training issues Out of hours escalation for operational issues (Rota). Working with Service desk to … ensure good quality ticket management is taking place Reviewing PIRs/Provide Feedback Provide operational expertise into projects and new propositions. Work with SMARTY and the wider Three business to support the development of operational and service management maturity. Manage and track continuous service improvement initiatives Manage and report on all key KPI's and performance measure … and what they bring to the table, supporting one another as we continue to deliver for our customers. LI-KS1 Experience of working with and influencing various levels of management, building relationships and influencing across teams and a wider community of other leaders and managers. A clear communicator. Ability to lead, make decisions, problem solve and work within teams. More ❯