2 of 2 Ticket Management Jobs in Reading

manage support tickets to completion via our ITSM system Update client information on our CRM system (Salesforce - Service Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA's Escalate client tickets when … required Engage with client to deliver real insight & added value through case and ticket management Manage the complete supplier onboarding process, from initial engagement through to full use of the platform. Key Skills: 1-2 years of experience supporting users in a customer-facing role, ideally in a More ❯

first-line technical support and guidance. Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner. Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring accurate documentation of issues and resolutions. Hardware and Software Setup More ❯