4 Ticket Management Jobs in Scotland

Customer account feedback, problem resolution and user experience Responsible and accountable for measuring, reporting, and analysing overall account health through the use of Dashboards, Ticket Management and Customer feedback to optimise the Customer Experience Provide direct oversight of all day-to-day activities of the Customer Service and … Customer Care Support teams, including case and order management, staff and field support scheduling & development, technical/non-technical guidance, and orchestrating case escalation resolution The ability to carry out Root Cause Analysis to solve problems and communicate analysis of issues with both external and internal customers to determine … available to meet in various Customer locations (including overseas) on an occasional basis. Possess essential skills for ITIL Certification, specifically in Service Design and Management, demonstrating a deep understanding of IT service processes and methodologies to enhance the overall efficiency and effectiveness of customer care operations. As with Most more »

/EUC support role. Proficiency in Windows system administration, including Active Directory and Windows Server 201x. Scripting expertise in PowerShell/Bash. Experience in ticket management following ITIL practices. Desirable: Familiarity with automation tools like Terraform, Azure DevOps, and Ansible. Knowledge of database administration, specifically MS-SQL. Expertise more »

/EUC support role. Proficiency in Windows system administration, including Active Directory and Windows Server 201x. Scripting expertise in PowerShell/Bash. Experience in ticket management following ITIL practices. Desirable: Familiarity with automation tools like Terraform, Azure DevOps, and Ansible. Knowledge of database administration, specifically MS-SQL. Expertise more »

as a hands-on technical expert, drawing from extensive experience within infrastructure teams, particularly in a senior capacity. * Demonstrate proficiency in mentoring and line management, guiding staff members to excel in their roles. * Cultivate robust working relationships across various business units, external cloud providers, and colleagues within the broader … Knowledge and Expertise* *Required:* * Minimum 3 years experience in a managerial role * Minimum 3 years experience using Azure *Cloud Hosting Providers* * Azure * Private cloud *Ticket Management * * ITIL * Familiarity with service desk tooling *System Administration* * Azure Active Directory/Entra ID * Active Directory * Windows Server 201x * Linux – CentOS, AlmaLinux more »