4 of 4 Ticket Management Jobs in Scotland

contain detailed information regarding the issue/request, along with troubleshooting steps Ensuring our EUC compliance levels meet our high standards Keeping our Asset management system UpToDate Keeping all knowledge base support documentation up to date Occasional Visits to other offices located in the United Kingdom to provide physical … Foundation or previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & request\ticket management Strong technical support skills and experience Excellent communication skills with the ability to communicate technically at all levels About ...

based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer … with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with ...

projects and/or procurement background who is eager to expand into systems, process optimisation, and cross‑functional collaboration. Key Responsibilities IFS Support & Ticket Management Manage and resolve IFS support tickets across projects and procurement modules. Identify common issues, recurring themes, and opportunities for process improvement. Support ...

ideal for someone with a finance background who is eager to expand into systems, process optimisation, and cross functional collaboration. Key Responsibilities IFS Support & Ticket Management Manage and resolve IFS support tickets across AP, AR, GL, Procurement, Projects, and other finance modules. Identify common issues, recurring themes ...