4 of 4 Ticket Management Jobs in Scotland

team of Local Support Technicians and managed service providers, ensuring the delivery of high-quality IT support across the region. You will oversee ticket management, service performance, stakeholder and vendor relationships, and continuous service improvement initiatives. Working closely with IT leadership, you will drive operational excellence, develop team … capability, and ensure a consistent, customer-focused service that supports the firm's strategic goals. Essential Skills & Experience Leadership & People Management Proven experience leading, developing and retaining high-performing customer service teams. Strong coaching, mentoring and performance management skills. Ability to motivate, inspire and develop team members through ...

Senior Out of Hours Analyst, you will provide senior operational control across the Out of Hours service, with primary accountability for Monitoring and Event Management, Incident Management and escalation management. You will identify emerging risk, coordinate the appropriate response, maintain clear operational oversight and help protect service availability … assessing impact and ensuring appropriate action is taken in line with agreed processes. Coordinate with technical teams, suppliers and stakeholders to support the effective management, escalation and resolution of incidents and service disruptions. Maintain accurate event and incident records, provide timely updates, and ensure effective handovers to support continuity ...

retail discounts and cash back incentives through our Boost Benefits scheme. Established in 1963, Fred. Olsen Ltd focuses primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply … laptops, mobiles, printers, peripherals and meeting-room technology. Troubleshoot Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Office. Support endpoint, identity, access and device-management administration within agreed controls. Diagnose VPN, Wi-Fi, connectivity and local network issues, coordinating escalation where required. Provide selected 3rd-line troubleshooting where appropriate. ...

Europe & MEA) to lead a team of Local Support Technicians and external providers, ensuring high-quality IT support across regions. You will drive ticket management, service performance, stakeholder relations and ongoing service improvement. The role requires strong leadership, collaboration with IT leadership and a customer-focused approach. ...