5 of 5 Ticket Management Jobs in Scotland

date and accurate at all times Participating in proactive maintenance and health check activity across our customer base Support the deployment of release and configuration changes following our Change Management procedures Shift Pattern: You will be rota'd to one of three rotating shifts (dayshift, nightshift, backshift), Skills, Knowledge and Expertise Required: Previous experience as an L1 support engineer … software The successful candidate must be based in and able to travel regularly to either our Glasgow Office - G1 1RE, or our Edinburgh Office, EH12 5HD. Service Desk Operations: Ticket Management ITIL System Administration Azure Active Directory/Entra ID Active Directory Windows Server 201x Desirable: Educated to HNC level or equivalent in IT-related subject Database Administration More ❯

Full UK Drivers license Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking) Effective Communication Excellent Customer Service Skills Effective Team Player Attention to Detail Desired Skills & Product Experience Ticket Management to an ITIL Standard Service-Now IaaS VMware Storage SAN, S3, Cloud BaaS VM, File Database, Network Configuration DRaaS Zerto, SRM Networking Cisco/Fortinet Monitoring Office More ❯

role in maintaining service excellence, managing SLAs, and driving continuous improvement across our IT support functions. Key Responsibilities: Lead and manage the Service Desk team, including recruitment, training, performance management, and development Act as an escalation point for complex technical or customer issues Monitor performance against SLAs and KPIs; implement service improvements where required Drive a culture of ownership … accountability, and customer-first thinking Work closely with technical teams to ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to support client onboarding and … continuity and out-of-hours support planning What Youll Bring: Proven experience leading a high-performing IT Service Desk or support function Strong understanding of ITIL principles and service management best practices Excellent communication and stakeholder management skills Ability to lead under pressure in a fast-paced, client-facing environment Experience working in cloud, infrastructure, or data centre More ❯

warehouse, the individual will ensure deliveries are accurately booked in and will manage pick, pack, and despatch functions across all accounts. Additional duties include handling customer requests through the Ticket Management System, ensuring service level agreements are met or exceeded, and repairing or preparing mobile, laptop, and printer devices to meet quality standards. This includes loading customised imagery More ❯

warehouse, the individual will ensure deliveries are accurately booked in and will manage pick, pack, and despatch functions across all accounts. Additional duties include handling customer requests through the Ticket Management System, ensuring service level agreements are met or exceeded, and repairing or preparing mobile, laptop, and printer devices to meet quality standards. This includes loading customised imagery More ❯