3 of 3 Ticket Management Jobs in Somerset

Job Description Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go More ❯

escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge bases and encouraging self-service Deliver a consistent high-quality experience when supporting … a wide range of IT services Excellent communication skills, patience, and customer empathy Ability to adapt and learn in a fast-paced environment Familiarity with ITIL processes and service management best practices Key Technologies You'll Use - A broad mix of technologies, typically including: Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint) Microsoft Teams (including Teams Rooms and … telephony) Windows 10/11 device management Intune/SCCM (device deployment, patching, compliance) Active Directory/Azure AD (user and group management, permissions) Exchange Online ServiceNow/Remedy/Freshservice (ticketing & ITSM tools) Mobile Device Management (MDM) solutions Networking basics (LAN/WAN/Wi-Fi troubleshooting, VPN) AV/Meeting Room Tech (Zoom Rooms, Teams More ❯

provide short-term cover across their environment, supporting upwards of 1,000 users across their main sites. This role will involve hands-on work with our core security tools, ticket management, and direct end-user interaction. The position is due to start ASAP and will be on site Monday to Friday 9-5 on site in Greater Bristol More ❯