Customer Success Manager II
Cardiff, South Glamorgan, United Kingdom
Rackspace
on Customers - understands and anticipates customer needs and provides high quality products and services to exceed expectations. Processing Details - ensures projects are completed on time by keeping work on schedule; works on tasks thoroughly and produces high quality work; follows rules and established processes, minimizing risk. Adjusting to change … agreed timescales. Schedule customer maintenances and ensure appropriate quality checks have been completed. Manage small scale customer projects and oversee maintenance schedules for on time delivery. Assist coordinating and processing component/server upgrades. Coordinate technical resources to solve customer problems. Review service failures and produce incident reports when … is in place for specific support requirements i.e., Device/Account level instructions. Deliver Monthly Service Review reports to customers. Own and drive the management of escalations to ensure good customer outcomes. Serves as interlock between internal teams and the customer. Identifies value add opportunities. Work towards agreed Key More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: