Service Desk Analyst
- Hiring Organisation
- Digital Health and Care Wales
- Location
- Cardiff, CF11 9AD, United Kingdom
- Salary
- £27898.00 to £30615.00
acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and progressing prescribed change requests to completion. The post holder will be expected to maintain a knowledge and understanding across the range … effectively addressed by the relevant service support team until closure. Maintain an array of information flows and databases designed to support the service management function. Carry out, as required, a regular audit of these databases and be able to action scheduled and ad hoc reporting requirements. To maintain regular ...