Trainee Service Desk Analyst
Norwich, England, United Kingdom
NHS
Go back Norfolk Community Health and Care NHS Trust Trainee Service Desk Analyst The closing date is 27 June 2025 The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have … first time fix for approximately 4000 calls a month 4. Under supervision detecting, recording, classifying, prioritising all IT incidents and tasks, and escalating calls to an IT Service Desk Analyst where required 5. Under supervision recording allocated IT Incidents and Requests for Service, ensuring all relevant details are captured in line with Service Desk standards 6. With guidance classifying More ❯
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