reporting (PCI DSS, DORA, ACPR, GDPR) Assist in control evidence and audit response materials related to ITSM process adherence Support process owners with ad-hoc reporting, metrics tracking, and trendanalysis Contribute to post-incident reviews, change reviews, and CSI initiatives What you’ll bring 2–4 years’ experience in ITSM reporting, operations, or service analytics Bachelor’s More ❯
City of London, London, United Kingdom Hybrid/Remote Options
MFK Recruitment
cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation workflows, ensuring systems remain … Provide mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trendanalysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber More ❯
IT processes (Incident, Problem, Change, Request, and CMDB). Oversee day-to-day Incident, Problem, and Major Incident Management , coordinating response and communication to stakeholders and ensuring root cause analysis and follow-up actions. Manage one FTC Service Analyst , providing direction, mentoring, and workload prioritisation. Lead vendor and MSP management , ensuring third-party partners deliver against contractual obligations, service … external suppliers to ensure clear communication and service alignment. Maintain and mature ITIL processes , driving continual improvement in service performance, efficiency, and user experience. Produce regular service performance reports , trendanalysis, and metrics for leadership review. Skills & Experience Proven experience in Service Management within a professional services, legal, or corporate environment. Strong hands-on experience with ServiceNow — ideally More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Reed.co.uk
discover great talent. About the role Our Product Management team is laser-focused on delivering great user experiences, grounded in a deep understanding of user needs through research, data analysis, and market insight. We believe the best products come from bold ideas, rapid experimentation, and a deep understanding of real human behaviours. We’re looking for an Innovation Product … that shape our future strategic direction and its product roadmap. What you’ll do Partner with the Director of Product/SLT to identify high-potential opportunities through research, trendanalysis and customer insights Design and run lean experiments to validate product-market fit, from concept to prototypes to pilot Collaborate with closely with design, engineering, and stakeholders More ❯
solutions into the insurance sector—from prospecting to closing. Experience with consultative and partnership-based selling approaches. Demonstrated ability to open new markets or verticals, using market research and trendanalysis to guide strategy. Strong stakeholder engagement and relationship-building skills at senior levels. Clear communication, excellent organisation, and confident presentation abilities. Comfortable using CRM systems (HubSpot preferred More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Stanford Black Limited
/CD, GitOps practices Deliver troubleshooting, operational enhancements, and BAU changes Develop observability tooling (dashboards, alerts) and build self-healing or event-driven automation Lead post-incident reviews and trendanalysis to continuously improve network reliability and performance Company: Technology-led culture – Drives both trading and internal investment decisions c.1,000 employees – Large enough for scale, small enough … necessary, but the more the better) Python/Golang for Network Automation Proven experience with low latency networking Monitoring and observability tooling such as Nagios, Solarwinds, Prometheus, Alertmanager, Grafana Analysis tooling i.e. Wireshark, Splunk, PromQL Familiarity with IaC/DevOps tools such as Ansible, GitOps, CI/CD Exposure to vendor management Bonus: CCNA/CCNP, CCA/CCE More ❯