2 of 2 Trend Analysis Jobs in Glasgow

for first-time resolution. Prioritize incidents based on urgency. Address incidents via phone, email, and MS Teams. Own incidents from contact to resolution. Conduct trend analysis to reduce incidents. Contribute to IT's vision as the firm's Technology partner. Perform operational activities including incident calls and capacity More ❯

run ad-hoc and scheduled jobs, such as generating statements. Perform regular recurring and repeatable tasks to maintain system stability. Proactive Support: Conduct incident trend analysis to identify and remediate underlying problems. Manage routine support requests, including BACs calendar updates, bonus rate updates, tax year-end updates, RTI More ❯