3 of 3 Trend Analysis Jobs in Scotland

doing as a Performance Analyst Developing and supporting network-wide data and BI improvement projects. Creating tools that enable root cause analysis and data visualisation. Delivering regular insights through daily, weekly, and monthly reporting to operations and executive stakeholders. Automating legacy reporting and championing Power BI adoption across … Building proactive systems and data infrastructure to support a high-performance culture. Providing strategic insights to optimise flow, improve service, and manage risk. Enhancing trend analysis and guiding teams with clear, actionable recommendations. Communicating performance updates and risks clearly and consistently. Responding quickly to changing demands and supporting ...

trail. Support early-stage investigation by gathering logs, screenshots or evidence from relevant teams. Track progress, chase stakeholders and ensure timely closure of tickets. Analysis & Reporting Produce and maintain core Service Management MI, including: Weekly incident summaries SLA/OLA performance data Trend analysis Volumetrics and user ...

demand. Coordinate and prioritise incidents, problems, and service requests, ensuring timely resolution and effective root cause analysis. Produce and present service performance reports, including trend analysis and improvement recommendations. Required Skills & Qualifications Demonstrable experience in an IT Service Delivery Manager or similar role. Experience working in a complex ...