Support Analyst
- Hiring Organisation
- Mastek
- Location
- Leicester, UK
- Employment Type
- Full-time
trail. Support early-stage investigation by gathering logs, screenshots or evidence from relevant teams. Track progress, chase stakeholders and ensure timely closure of tickets. Analysis & Reporting Produce and maintain core Service Management MI, including: Weekly incident summaries SLA/OLA performance data Trend analysis Volumetrics and user ...