11 of 11 Trend Analysis Jobs in England

ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution. Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans. Ensure accurate and timely production of daily, weekly, and monthly operational reports. Manage service desk budgets, forecasting costs, and identifying … Customer (VoC) programmes to capture qualitative and quantitative feedback. Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification. Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits. Leverage automation, AI, and self-service opportunities ...

Fixed Performance Lead role in driving improvements across the fixed network contributing to a better customer experience and operational efficiency. Perform regular reporting and trend analysis of Fixed KPIs. Track and report on the progress of quality improvement initiatives. Support the Fixed Performance Lead role with data analysis … dashboards. Collaborate with internal teams to ensure data accuracy and relevance. Contribute to automation and transformation initiatives within the analytics function. Support ad-hoc analysis requests and deep dives into customer experience metrics. Maintain high standards of data quality and integrity across all reporting outputs Who you are Experience ...

help ensure compliance with industry regulations while driving excellence in quality monitoring and reporting. Key Responsibilities Lead monthly product quality monitoring activities, utilising statistical analysis and trending methodologies to identify emerging quality signals and product performance concerns. Develop, maintain, and enhance Power BI dashboards and reporting tools to support … quality monitoring and business decision-making. Conduct detailed complaint investigations, trend analysis, and ad hoc data reviews to support product improvement and risk mitigation programmes. Support post-market surveillance activities, including trending analysis, product monitoring, risk reviews, and safety reporting requirements. Ensure compliance with quality management systems ...

management. Coordinate with Tech Bar, endpoint, ServiceNow and resolver teams, retaining clear ownership until the next accountable team accepts the work. Support quality sampling, trend analysis and continual-improvement activity using Service Desk data and user feedback. Skills & Experience Required Typically 3+ years of experience across Service Desk ...

records and improve the visibility of LTQR, QRC, handover and exception-closure status. Develop responsible AI use cases, initially including automated LTQR review, NCR trend analysis and forecast confidence. Lead and develop a multidisciplinary data team, including the Data Engineer, Data Coordinator and package-embedded digital engineers. Promote ...

Problem, Service Request and Knowledge Management. Drive Continual Service Improvement (CSI) activities. Support the transition of new services into operational support. Produce service reports, trend analysis and operational metrics. Maintain service management processes, procedures and knowledge documentation. Work closely with technical teams, suppliers and customer stakeholders. Support service ...

Problem, Service Request and Knowledge Management. Drive Continual Service Improvement (CSI) activities. Support the transition of new services into operational support. Produce service reports, trend analysis and operational metrics. Maintain service management processes, procedures and knowledge documentation. Work closely with technical teams, suppliers and customer stakeholders. Support service ...

risk, control effectiveness, assurance gaps and remediation status to support informed senior decision-making. Drive greater transparency, comparability and accountability through meaningful assurance measures, trend analysis and decision-quality reporting. Influence the future security operating model by embedding sustainable governance and assurance arrangements that strengthen organisational resilience ...

improvements. What you'll be doing Owning the problem management process, governance framework, backlog, prioritisation and reporting rhythm. Leading structured problem investigations, root cause analysis and corrective action planning for recurring and major incidents. Ensuring problem records clearly capture root causes, contributing factors, business impact, actions, owners, deadlines … looking for Strong experience of ITIL 4 problem management within a complex technology or service environment. Proven capability in structured root cause analysis and causal factor analysis. Experience investigating recurring incidents and major incident outcomes. A strong analytical mindset, with the ability to interpret incident, service performance and monitoring ...

lifecycle, including containment, remediation and post-incident learning. Use threat intelligence to strengthen detection, investigation and response activities. Contribute to threat monitoring, reporting and trend analysis. Tune detection rules and analytics to reduce false positives and improve detection quality. Support continual service improvement across security monitoring and response processes. … SIEM platforms such as QRadar, Microsoft Sentinel or LogRhythm Security Analytics . Experience in incident investigation, triage and escalation. Threat monitoring and response experience. Trend reporting and security analytics. Detection rule tuning and continual service improvement. If you receive suspicious outreach claiming to be from us, please contact ...

Close: Manage end-to-end month-end close activities, including calculating and posting complex journal entries, preparing balance sheet reconciliations, and completing P&L trend analysis. Audit & Compliance: Act as the primary point of contact for external auditors during the annual statutory audit, managing queries and preparing US GAAP … Local GAAP statutory bridges. Reporting & Presentation: Prepare monthly variance analysis and present quarterly balance sheet fluctuation commentary to senior stakeholders, including the CAO. Shared Services Partnership: Work in close partnership with International Shared Services, FP&A, Corporate Tax, and Governance teams to maintain financial integrity. Statutory & Tax Oversight: Support ...