Customer Service Transformation Consultant
- Hiring Organisation
- Hays
- Location
- Oxfordshire, South East, United Kingdom
- Employment Type
- Contract, Work From Home
operational data and identify improvement opportunities. Practical understanding of automation and AI within customer service environments. Excellent stakeholder management and influencing skills. Desirable Experience UiPath or other enterprise automation platforms. Conversational AI, chatbot or IVR transformation programmes. Knowledge management transformation. Salesforce Administration or Service Cloud certification. Experience within high-volume ...