Information Technology Support Technician
Sutton Coldfield, England, United Kingdom
DP World
site for both DP World and customer equipment, liaising with 3rd party support groups where required. General desktop application support, installation and configuration of system applications and providing end user support for service requests. Responsible for configuring, maintenance and housekeeping of production system data, and supporting any inputs/outputs that aid in the population of any systems that … recording of all assets on site, ensuring maintenance of site records and centralized CMDB entries to provide an accurate record of site equipment. Creation and maintenance of site related user documentation – IT Knowledge Base articles, User Guides, Single Point Lessons, Production Documentation. Document and deliver IT training to support and overcome any knowledge gaps that may be identified … as common desktop application queries). Follow up on production problems & assist in route cause analysis and long-term corrective actions. Participation in User Acceptance Testing (UAT) for any system enhancements or process changes that are influenced by the IT systems. What will you bring A solid understanding of IT fundamentals, typically studied to college level or More ❯
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