Service Designer
- Location
- Leicester, England, United Kingdom
user research across digital services. The role leads complex research programmes, oversees methodological decisions, and ensures insights directly influence policy, service design, and delivery across the GDS lifecycle. This includes advanced qualitative and quantitative approaches such as ethnographic studies, generative discovery, large-scale surveys, workshops, prototype … user needs, behaviours, and systemic challenges. Develop comprehensive user research plans, aligned with project goals and wider organisational priorities. Design and carry out research activities that help teams develop a deep understanding of users and their needs across government services. Document user ...