2 of 2 User Experience Jobs in Coulsdon

improvement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of helpdesk tools (e.g., Jira) and ITIL practices A passion for customer service and … improving user experience Experience with Microsoft technologies, including: Office 365, Dynamics CRM, Business Central Intune, Copilot, and AI tools for troubleshooting Full driving license with flexibility to travel between offices If you're a driven, customer-focused IT leader ready to take ownership of a critical function and be part of an exciting growth story - I'd More ❯

improvement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of helpdesk tools (e.g., Jira) and ITIL practices A passion for customer service and … improving user experience Experience with Microsoft technologies, including: Office 365, Dynamics CRM, Business Central Intune, Copilot, and AI tools for troubleshooting Full driving license with flexibility to travel between offices If you're a driven, customer-focused IT leader ready to take ownership of a critical function and be part of an exciting growth story - I'd More ❯