improvement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of helpdesk tools (e.g., Jira) and ITIL practices A passion for customer service and … improving userexperienceExperience with Microsoft technologies, including: Office 365, Dynamics CRM, Business Central Intune, Copilot, and AI tools for troubleshooting Full driving license with flexibility to travel between offices If you're a driven, customer-focused IT leader ready to take ownership of a critical function and be part of an exciting growth story - I'd More ❯
improvement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of helpdesk tools (e.g., Jira) and ITIL practices A passion for customer service and … improving userexperienceExperience with Microsoft technologies, including: Office 365, Dynamics CRM, Business Central Intune, Copilot, and AI tools for troubleshooting Full driving license with flexibility to travel between offices If you're a driven, customer-focused IT leader ready to take ownership of a critical function and be part of an exciting growth story - I'd More ❯
Croydon, London, United Kingdom Hybrid / WFH Options
Tropic Skincare Limited
You'll work in close partnership with the senior leadership team to ensure that Tropic continues to thrive and innovate in the digital space. From sales growth and customer experience to digital transformation and platform optimisation - this role covers it all. Key Responsibilities Strategic Leadership Lead all digital marketing and e-commerce initiatives that align with and support Tropic … Foster a high-performance, collaborative culture focused on creativity, accountability and innovation. Digital Marketing Execution Oversee all digital marketing channels including: Paid search, Paid Social and SEO CRM Website UX, performance and CRO Ensure campaigns are fully integrated across all channels, maximising their impact and reach. Manage and evolve the company's digital content strategy; monitor performance and drive continuous … actionable insights and detailed reporting to inform ongoing strategy. Continuously research competitors and benchmark performance to maintain Tropic's leadership in the category. What we're looking for Proven experience in a senior digital marketing and/or e-commerce leadership role, ideally within a high-growth DTC or consumer brand. Demonstrated ability to lead successful teams and manage More ❯
