2nd Line Support Analyst
- Location
- Coventry, England, United Kingdom
ensuring a high standard of customer service at all times. Through effective case management and professional communication, you will help ensure a positive user experience and the smooth delivery of services. Key Responsibilities Capturing resolution information and feeding into Knowledge Management Routeing Incidents to support specialist groups when … systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be customer facing Strong personal development and motivational skills required to be flexible ...