11 of 11 User Experience Jobs in Somerset

social support channels Set up internal views, queues, and escalation paths Define permissions and business rules for the support platform 2. Knowledge Base & Self-Service Content Write and maintain user-facing documentation and FAQs Build structured knowledge libraries for both human agents and AI agents Create guided support flows for agents to follow Work with product, ops, and marketing … queries Define support tone, response quality standards, and escalation flows Monitor and respond to inbound queries from alternative sources (e.g. social media) Flag recurring issues and themes for Product, UX, and Sales teams 4. Customer Data & Tool Integration Integrate Zendesk with CRM (e.g. HubSpot) to surface contextual customer data Ensure agents can access customer type, plan, and product usage history … user segment 5. Measurement & Quality Track KPIs such as First Response Time, CSAT, ticket deflection, resolution time Set up reporting dashboards and regular insight sharing with Product/UX Support quality reviews of ticket handling tone and effectiveness 6. Team Support & Scaling Support the hiring, onboarding, and day-to-day coordination of initial support agents (1st and 2nd line More ❯

and Senior Design Manager mentoring and guiding the team. Day to day youll recommend creative routes across digital and print (though likely more of the former), balancing considerations in user experience, marketing goals and brand consistency. Theres a strong collaborative element here - youll work closely with account teams and clients, actively managing expectations while maintaining quality across all … emerging tech, help refine processes, and confidently present concepts to stakeholders. Youll take responsibility for your own work and support the team in delivering great results for clients. What experience youll need to apply Proven experience in a creative or in-house studio environment. Highly skilled across Adobe Creative Cloud Suite and the latest design tools. Strong understanding … projects from concept to delivery , managing time and priorities effectively. Collaborative, proactive, and confident working across multiple briefs. A great communicator, able to build relationships internally as with clients. Experience in video or motion desireable, as is the ability to think strategically on projects. What youll get in return for your experience Youll join a people-first agency More ❯

Senior Design Manager mentoring and guiding the team. Day to day you’ll recommend creative routes across digital and print (though likely more of the former), balancing considerations in user experience, marketing goals and brand consistency. There’s a strong collaborative element here - you’ll work closely with account teams and clients, actively managing expectations while maintaining quality … tech, help refine processes, and confidently present concepts to stakeholders. You’ll take responsibility for your own work and support the team in delivering great results for clients. What experience you’ll need to apply Proven experience in a creative or in-house studio environment. Highly skilled across Adobe Creative Cloud Suite and the latest design tools. Strong … projects from concept to delivery , managing time and priorities effectively. Collaborative, proactive, and confident working across multiple briefs. A great communicator, able to build relationships internally as with clients. Experience in video or motion desireable, as is the ability to think strategically on projects. What you’ll get in return for your experience You’ll join a people More ❯

Senior Design Manager mentoring and guiding the team. Day to day you’ll recommend creative routes across digital and print (though likely more of the former), balancing considerations in user experience, marketing goals and brand consistency. There’s a strong collaborative element here – you’ll work closely with account teams and clients, actively managing expectations while maintaining quality … tech, help refine processes, and confidently present concepts to stakeholders. You’ll take responsibility for your own work and support the team in delivering great results for clients. What experience you’ll need to apply Proven experience in a creative or in-house studio environment. Highly skilled across Adobe Creative Cloud Suite and the latest design tools. Strong … projects from concept to delivery , managing time and priorities effectively. Collaborative, proactive, and confident working across multiple briefs. A great communicator, able to build relationships internally as with clients. Experience in video or motion desireable, as is the ability to think strategically on projects. What you’ll get in return for your experience You’ll join a people More ❯

Senior Design Manager mentoring and guiding the team. Day to day you’ll recommend creative routes across digital and print (though likely more of the former), balancing considerations in user experience, marketing goals and brand consistency. There’s a strong collaborative element here – you’ll work closely with account teams and clients, actively managing expectations while maintaining quality … tech, help refine processes, and confidently present concepts to stakeholders. You’ll take responsibility for your own work and support the team in delivering great results for clients. What experience you’ll need to apply Proven experience in a creative or in-house studio environment. Highly skilled across Adobe Creative Cloud Suite and the latest design tools. Strong … projects from concept to delivery , managing time and priorities effectively. Collaborative, proactive, and confident working across multiple briefs. A great communicator, able to build relationships internally as with clients. Experience in video or motion desireable, as is the ability to think strategically on projects. What you’ll get in return for your experience You’ll join a people More ❯

timely manner Assisting in the development and implementation of digital marketing strategies to drive traffic, leads, and conversions Collaborating with team members to optimising website content for SEO and user experience Monitoring and analysing website performance using analytics tools to identify areas for improvement Training Level 3 Content Creator Apprenticeship Standard Training will be on one day a … sectors. It provides apprenticeship programs, skills bootcamps, and traineeships in areas like software development, cyber security, and digital marketing. The college focuses on industry-relevant skills, offering hands-on experience to ensure students are job-ready. Known for its high success rates and employer partnerships, it helps students gain both theoretical knowledge and practical work experience. More ❯

and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to process and improvements to service and/or user experience Ensure adherence to both customer and Computacenter policies and procedures Ensure a high level of team communication and engagement with objectives Perform Team Operational 121s Regularly attend … management meetings Performance Indicators Team/service SLA performance Team utilisation levels User satisfaction scores Staff engagement/morale Ensuring warranty credits are achieved for vendor device repairs Key relationships CC Operational Delivery Managers Service Team Leader Knowledge, Skills & Experience Leadership and management Organisation Good understanding of IT services delivered to end users. Good customer service skills Good More ❯

scrums, sprint planning, retrospectives) to deliver work iteratively. Contribute to code reviews, ensure adherence to best practices, and maintain high code quality. Work closely with cross-functional teams including UX, product, and QA to ensure seamless delivery. Support continuous improvement through knowledge sharing, automation, and modern engineering practices. Technical Requirements Strong proficiency in Vue.js, with experience building component-based … scalable user interfaces. Solid experience in C# and the .NET ecosystem, including API and service development. Good understanding of relational databases (SQL Server or similar). Experience integrating front-end and back-end systems in a full-stack environment. Familiarity with Agile software development practices, Git version control, and CI/CD pipelines. Knowledge of cloud platforms More ❯

Analyse product performance using analytics tools to inform decisions and refine direction. Balance longer-term roadmap features with ad hoc requests from editorial and commercial stakeholders. Advocate for strong UX, accessibility, site performance, and SEO in all product decisions. Stay informed on developments in digital media, content management, ad tech, and publishing platforms. Own and improve project management tooling and … processes (currently Jira). Key Skills & Experience Essential Experience in either product management, project management, or both - ideally … in a content-led B2C environment. Excellent organisational skills and the ability to manage multiple initiatives across teams. Strong understanding of digital publishing workflows and the intersection of editorial, UX, SEO, and monetisation. Confident facilitating standups, sprint ceremonies, and stakeholder discussions. Familiarity with web development concepts and working directly with engineers. Comfortable using data and analytics tools to support decision More ❯

Analyse product performance using analytics tools to inform decisions and refine direction. Balance longer-term roadmap features with ad hoc requests from editorial and commercial stakeholders. Advocate for strong UX, accessibility, site performance, and SEO in all product decisions. Stay informed on developments in digital media, content management, ad tech, and publishing platforms. Own and improve project management tooling and … processes (currently Jira). Key Skills & Experience Essential Experience in either product management, project management, or both - ideally … in a content-led B2C environment. Excellent organisational skills and the ability to manage multiple initiatives across teams. Strong understanding of digital publishing workflows and the intersection of editorial, UX, SEO, and monetisation. Confident facilitating standups, sprint ceremonies, and stakeholder discussions. Familiarity with web development concepts and working directly with engineers. Comfortable using data and analytics tools to support decision More ❯

also help to reduce dependency risk by capturing and sharing system knowledge as the organisation migrate and scale. Key responsibilities will include: Translate goals and discovery outcomes into specs, user stories, acceptance criteria and test plans Own the backlog for one or more product areas, driving grooming, sprint planning and readiness for the engineering partner Creat high-quality documentation … across time zones Support UAT and QA by defining test scenarios, validating against acceptance criteria and signing off releases Surface trade-offs and risks early, proposing options that balance user value, effort and technical constraints Improve ways of working with lightweight templates, checklists and post-release reviews Contribute to migration planning by mapping legacy behaviours to new platform capabilities … with tools such as JIRA, Confluence, Figma and an API documentation platform Nice to have Exposure to observability and support workflows, for example Grafana or similar Experience in UX or service design research and translating insights into requirements Familiarity with cloud platforms and CI or CD concepts Background in healthtech, B2B SaaS or compliance heavy domain What you'll More ❯