19 of 19 User Research Jobs in Wales

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our User Research Team: We are currently a team of more than 20 individual contributors, who are embedded into collectives i.e Core Banking, Business Banking etc, working cross functionally with … Product Design, Product Management and Engineering teams. Our research organisation is led by Katherine Vaughan, our Director of User Research. What you'll be working on: Managing a team of user researchers across 1-3 "collectives" (these are product verticals like Payments or Wealth) Working closely with with your collective leadership to shape our product strategies and … ensure the teams are solving the right customer problems in the right ways Scaling the impact research has on our strategies across the organisation. Increasing visibility of key research insights and making sure action is taken as a result Working in partnership with the Director of Research to make sure everyone in the research team is More ❯

by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service delivery in the public sector. Senior User Researchers are experienced practitioners confident in collaborating with UCD colleagues and external professions such as Data & Tech teams. They work together to understand the challenges faced by users of … public services. They conduct user research employing qualitative and quantitative methodologies with real users, ensuring insights inform the end-to-end design of public services. Key responsibilities Act as the research subject matter expert within a multidisciplinary team, facilitating the research process and communicating findings to team members and stakeholders. Define the focus of research to ensure shared understanding of success criteria. Select appropriate research methods to design effective research projects. Work independently as a researcher within a multidisciplinary team on client projects. Advocate for user research within projects and with stakeholders. Plan research to inform the design of accessible, usable, and effective public services. Apply methods to analyze More ❯

organisation is seeking a Senior Interaction Designer to help shape the future of thier public facing digital services. This role is ideal for someone with a strong background in user-centred design, agile working, and a passion for building accessible, effective services that meet user needs. About the Role As a Senior Interaction Designer, you'll work in … agile, multi-disciplinary teams on complex service transformation programmes. You'll collaborate closely with service managers, programme directors, and user researchers to design seamless, user-friendly services across a variety of channels, devices, and technologies. You'll play a key role in shaping user journeys, prototyping new ideas, and ensuring that design decisions are backed by research, evidence, and data. You'll also work to uphold and promote high standards in user experience and accessibility, ensuring services are inclusive and meet both user and business goals. Key Responsibilities Design and develop intuitive, user-centred services across digital and non-digital touch points. Participate in user research, develop prototypes, and iterate designs More ❯

organisation is seeking a Senior Interaction Designer to help shape the future of thier public facing digital services. This role is ideal for someone with a strong background in user-centred design, agile working, and a passion for building accessible, effective services that meet user needs. About the Role As a Senior Interaction Designer, you'll work in … agile, multi-disciplinary teams on complex service transformation programmes. You'll collaborate closely with service managers, programme directors, and user researchers to design seamless, user-friendly services across a variety of channels, devices, and technologies. You'll play a key role in shaping user journeys, prototyping new ideas, and ensuring that design decisions are backed by research, evidence, and data. You'll also work to uphold and promote high standards in user experience and accessibility, ensuring services are inclusive and meet both user and business goals. Key Responsibilities Design and develop intuitive, user-centred services across digital and non-digital touch points. Participate in user research, develop prototypes, and iterate designs More ❯

The Intellectual Property Office (IPO) is seeking a senior interaction designer to contribute to its digital transformation. This role involves designing user-centred public services at scale within multidisciplinary teams , aligning with Government Design Principles . Key responsibilities include identifying and resolving complex public infrastructure issues, promoting best practices and standards in user centred design, and mentoring junior … designers. The successful candidate will be proactive, take ownership of design activities (like facilitating critiques and documenting user journeys), and possess excellent leadership, collaboration, presentation, and communication skills to work effectively with various stakeholders. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least … arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Main duties consist of but are not limited to: Design and Develop User-Centred Services: Work in agile, multidisciplinary teams to rapidly develop design concepts for complex transformation programs, collaborating with service managers and programme directors. This includes actively participating in user More ❯

searching for acommitted and passionate Principal UX Architect to join our growing business. Purpose of the role The UX Architect will be responsible for defining and driving the overall user experience (UX) strategy for our digital products and services, ensuring a consistent, accessible, and engaging experience for our customers across all platforms (web, mobile, app, and emerging channels). … to identify opportunities for improvement. · Oversee design systems and pattern libraries to ensure scalability and brand consistency. · Collaborate with brand, marketing, product, and technology teams to deliver cohesive experiences. Research & Insight · Champion user research and usability testing to validate concepts and inform design decisions. · Translate qualitative and quantitative insights into actionable experience improvements. · Monitor UX trends, accessibility … rate, average order value, and retention. · Champion an experimentation mindset across teams, embedding A/B, multivariate, and usability testing into the product development cycle. · Analyse behavioural data and user feedback to identify opportunities for optimisation. · Partner with analytics teams to measure, report, and act on the performance of UX changes. Collaboration & Leadership · Partner with product managers, business analysts More ❯

for a committed and passionate Principal UX Architect to join our growing business. Purpose of the role The UX Architect will be responsible for defining and driving the overall user experience (UX) strategy for our digital products and services, ensuring a consistent, accessible, and engaging experience for our customers across all platforms (web, mobile, app, and emerging channels). … to identify opportunities for improvement. Oversee design systems and pattern libraries to ensure scalability and brand consistency. Collaborate with brand, marketing, product, and technology teams to deliver cohesive experiences. Research & Insight Champion user research and usability testing to validate concepts and inform design decisions. Translate qualitative and quantitative insights into actionable experience improvements. Monitor UX trends, accessibility … rate, average order value, and retention. Champion an experimentation mindset across teams, embedding A/B, multivariate, and usability testing into the product development cycle. Analyse behavioural data and user feedback to identify opportunities for optimisation. Partner with analytics teams to measure, report, and act on the performance of UX changes. Collaboration & Leadership Partner with product managers, business analysts More ❯

are now looking to help them find a talented an Senior Interaction Designer (eligible for SC clearance) to get help contribute to its digital transformation. This role involves designing user-centred public services at scale within multidisciplinary teams, aligning with Government Design Principles. Main Responsibilities: Design & Develop User-Centred Services: Work in agile, cross-functional teams to design … and prototype user-focused services. Collaborate with service managers and programme leads, contribute to user research, and create interactions across various channels and technologies. Justify design decisions with evidence and data. Promote Design Excellence: Ensure a consistent, high-quality user experience by using reusable design components and best practices. Lead & Mentor Designers: Support, coach, and develop … guidance to ensure best practices are followed across the team. Person Specification - Essential Criteria: Experience working in agile, multi-disciplinary teams delivering iterative design work. Skilled in creating accessible, user-focused solutions across different channels. Ability to produce key design outputs such as user flows, service blueprints, and site maps. Proficient in prototyping tools like Figma, GOV.UK Prototype More ❯

are now looking to help them find a talented an Senior Interaction Designer (eligible for SC clearance) to get help contribute to its digital transformation. This role involves designing user-centred public services at scale within multidisciplinary teams, aligning with Government Design Principles. Main Responsibilities: Design & Develop User-Centred Services: Work in agile, cross-functional teams to design … and prototype user-focused services. Collaborate with service managers and programme leads, contribute to user research, and create interactions across various channels and technologies. Justify design decisions with evidence and data. Promote Design Excellence: Ensure a consistent, high-quality user experience by using reusable design components and best practices. Lead & Mentor Designers: Support, coach, and develop … guidance to ensure best practices are followed across the team. Person Specification - Essential Criteria: Experience working in agile, multi-disciplinary teams delivering iterative design work. Skilled in creating accessible, user-focused solutions across different channels. Ability to produce key design outputs such as user flows, service blueprints, and site maps. Proficient in prototyping tools like Figma, (url removed More ❯

forward-thinking public sector organisation undergoing an ambitious digital transformation. We are seeking an experienced Senior Interaction Designer (SC clearance eligible) to join their dynamic team and help shape user-centric public services at scale. This role requires working collaboratively in multidisciplinary teams and aligning design efforts with established Government Design Principles. Key Responsibilities: Collaborate with agile teams to … craft and refine user-focused digital services, incorporating feedback from service leads and user research insights. Develop prototypes and user interactions spanning multiple platforms and channels, grounding design decisions in data and evidence. Uphold and promote design consistency by utilizing reusable components and established best practices. Lead and support the growth of fellow designers, mentoring them … to maintain high standards and encourage continuous development. Who We're Looking For: Proven experience working within agile, multi-disciplinary environments producing iterative, user-centred designs. Expertise in designing accessible, seamless experiences across diverse digital channels. Ability to generate essential design deliverables such as user journeys, service blueprints, and site maps. Proficiency in prototyping tools like Figma, (url More ❯

forward-thinking public sector organisation undergoing an ambitious digital transformation. We are seeking an experienced Senior Interaction Designer (SC clearance eligible) to join their dynamic team and help shape user-centric public services at scale. This role requires working collaboratively in multidisciplinary teams and aligning design efforts with established Government Design Principles. Key Responsibilities: Collaborate with agile teams to … craft and refine user-focused digital services, incorporating feedback from service leads and user research insights. Develop prototypes and user interactions spanning multiple platforms and channels, grounding design decisions in data and evidence. Uphold and promote design consistency by utilizing reusable components and established best practices. Lead and support the growth of fellow designers, mentoring them … to maintain high standards and encourage continuous development. Who We're Looking For: Proven experience working within agile, multi-disciplinary environments producing iterative, user-centred designs. Expertise in designing accessible, seamless experiences across diverse digital channels. Ability to generate essential design deliverables such as user journeys, service blueprints, and site maps. Proficiency in prototyping tools like Figma, (url More ❯

Welsh Language: Desirable About the Role This is a pivotal opportunity to shape the quality, accessibility and visibility of digital platforms. You will lead on content strategy, editorial processes, user engagement, system improvements and marketing activity ensuring platforms are impactful, inclusive and user-focused. Working closely with partners and stakeholders, you will make sure platforms are content-rich … relevant to users, and accessible to all. You will champion user feedback and insights to inform ongoing improvements and increase reach, registrations and engagement. Key responsibilities include: Leading the creation, editing and quality assurance of content across all digital platforms. Developing content management and user engagement strategies informed by research and analytics. Coordinating marketing campaigns to raise … Digital Content Officer and inspiring high-quality delivery. About You You will have: Experience in developing and delivering content and engagement strategies or campaigns. Skills in using analytics and user research to drive improvements. Strong understanding of digital accessibility and inclusive content design. Excellent written, verbal and relationship management skills. Experience of line managing a team. Strong organisational More ❯

Welsh Language: Desirable About the Role This is a pivotal opportunity to shape the quality, accessibility and visibility of digital platforms. You will lead on content strategy, editorial processes, user engagement, system improvements and marketing activity - ensuring platforms are impactful, inclusive and user-focused. Working closely with partners and stakeholders, you will make sure platforms are content-rich … relevant to users, and accessible to all. You will champion user feedback and insights to inform ongoing improvements and increase reach, registrations and engagement. Key responsibilities include: Leading the creation, editing and quality assurance of content across all digital platforms. Developing content management and user engagement strategies informed by research and analytics. Coordinating marketing campaigns to raise … Digital Content Officer and inspiring high-quality delivery. About You You will have: Experience in developing and delivering content and engagement strategies or campaigns. Skills in using analytics and user research to drive improvements. Strong understanding of digital accessibility and inclusive content design. Excellent written, verbal and relationship management skills. Experience of line managing a team. Strong organisational More ❯

teams, and delivering experiences that drive customer value, commercial outcomes, and long-term innovation. Youll inherit and lead a team of 8 (product designers, content designer, visual designers, and user research), empowering them to shape products, marketing, communications and services used by millions of UK households. Acting as a thought leader across the organisation, youll work closely with … revenue goals into actionable strategies, embedding customer insight and design thinking across product, marketing, and commercial functions. Team Leadership & Development Lead, coach and scale a multi-disciplinary design and research team. Foster a culture of experimentation, learning, and shared accountability. Build strong communities of practice and clear career paths. Product Discovery & Delivery Define and oversee design discovery practices that … and content to create seamless, high-performing customer journeys. Innovate at Scale Evolve our standards, tools, and practices that enable product teams to deliver high-quality, consistent, and efficient user experiences while enabling us to innovate, test and learn at speed. What we're looking for: Proven leadership of cross-functional design and research teams in fast-paced More ❯

reporting of priorities, while balancing Agile best practices with pragmatic delivery decisions. The service squad is a multi-disciplinary team, including Development Engineers, Test Engineers, Technical Architects, Product Managers, User Researchers, Business Analysts and Service Owners. The successful candidate will have a proven background in running functional Agile teams and be passionate about Agile delivery methodologies for converting extensive More ❯

reporting of priorities, while balancing Agile best practices with pragmatic delivery decisions. The service squad is a multi-disciplinary team, including Development Engineers, Test Engineers, Technical Architects, Product Managers, User Researchers, Business Analysts and Service Owners. The successful candidate will have a proven background in running functional Agile teams and be passionate about Agile delivery methodologies for converting extensive More ❯

to define and deliver this new product that helps our small business customers make the most of Monzo. You'll help build the product strategy, value propositions, payments capabilities, user experiences, and support structure needed to help businesses get paid and their customers to have a delightful card payments experience. It's a new product that we're planning … efforts across multiple workstreams as we define and build our product offering and maintain alignment with our Business Banking offering Collaborate seamlessly: Work iteratively with teams across design, engineering, research, data science, product marketing, compliance, external partners and other areas to refine and execute your strategy. Communicating effectively: Inspire stakeholders with the product vision and share the right context … data scientists to define key metrics, run experiments, and deliver business impact. You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done. You're a great storyteller, who is able to motivate, energise and inspire people towards a common goal. You More ❯

to help prepare for flooding. As a content designer, you'll help make those services easier to find, understand and use. You will work with publishing officers, content designers, user researchers and subject matter experts to shape and improve our content and online application forms. Strong communication and stakeholder engagement skills are essential. You'll need to be confident … Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us We are a small but growing team - passionate about user centred design. Our mission is to create usable, accessible services that work better for the people that need them. The team is made up of content designers, a user researcher, tester, product manager, and publishing officers. What you will do Analyse user needs and identify gaps and overlaps in existing content. Make decisions on right formats, including when and how to use forms and design patterns that best meet user needs and adhere to our content principles and standards. Work with teams to review, design and More ❯

digital health services in Wales. It's a great time to join us as we're adopting new technologies and growing our technical professions. The role sits within the Research, Data and Digital Directorate and contributes directly to the organisation's strategic goals. You'll work closely with cross-functional teams, senior leaders, and external partners to help shape … and interoperable software systems. Provide technical leadership and mentorship to developers and digital colleagues. Collaborate with stakeholders to ensure systems meet technical, clinical, and business standards. Champion agile and user-centred development practices and collaborating with diverse teams. Ensure compliance with data protection, cyber security, and national digital infrastructure standards. Manage service components, troubleshoot issues, and ensure systems meet … for future generations. Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important. We are guided by our Values, 'Working together, with trust and More ❯