1 of 1 User Research Jobs in Wolverhampton

Senior Experience Designer, you will design and deliver exceptional end-to-end customer and colleague experiences, integrating UX and Service design expertise to transform user journeys into seamless and memorable interactions. The role emphasises creating scalable service blueprints, combining user insights with business objectives across all touchpoints.The role … will report into the Head of Design and Research and work alongside a new and growing team. Please note, this role can be based in either the Wolverhampton or Chatham office and has the benefit of operating within our hybrid-working policy of three days a week in the … including journey maps, service blueprints, and interaction flows, keeping customers and colleagues at the heart of everything we do.Your responsibilities will also include:Conducting user research and stakeholder workshops to uncover pain points, behaviours, and opportunities for improvementDefining and articulating \\\"As-Is\\\" and \\\"To-Be\\\" customer journeys that More ❯