3rd Line Engineer
- Hiring Organisation
- Set2Recruit
- Location
- Oxford, Oxfordshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £45,000
well-established and award-winning MSP based in Oxfordshire is looking for an experienced 3rd Line Engineer to join their Infrastructure team. This is a senior escalation role within the Service Delivery department, working across a broad range of client environments and technology stacks. Key Responsibilities … point for 2nd Line engineers across incidents and requests Manage tickets in line with established SLAs, keeping clients informed throughout Monitor and maintain client infrastructure and systems, responding proactively to alerts Produce and implement change requests for internal and external requirements Support client on/offboarding processes and assist ...