Customer Insights / User Researcher
- Hiring Organisation
- Akkodis
- Location
- West Midlands, United Kingdom
- Employment Type
- Full-Time
- Salary
- £500.00 - £550.00 per day
trying to achieve. Work with Service Design Leads to develop and refine customer journeys, user needs and service propositions. Support the testing and validation of user needs and customer journeys with customers and stakeholders. Work closely with Business Analysts, Service Designers and wider programme teams to ensure customer evidence informs … creation and maintenance of a trusted customer insight repository within CRM. Identify gaps in existing research and insight where further customer engagement or validation may be required. Design and facilitate workshops and insight sessions with internal and external stakeholders. Produce clear reports, summaries, customer journey artefacts and recommendations for different ...