WFM Manager / Snr Manager (WFM Optimization Architect)
City, Cardiff, United Kingdom
Teleperformance
and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: