Worksop, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Omega Resource Group
Microsoft tools. • Understanding of Operational Technology and IoT and how these can exist along side IT. • Practical knowledge of Okta or similar IDP platforms. • Experience with AWS products. • Zoom VideoConferencing & VOIP administration. • Microsoft Office 365 & Azure AD administration. • Windows Desktop deployment, maintenance, and management practices (InTune/SCCM). • Powershell & scripting capability Candidates who are currently an More ❯
Rhodesia, Nottinghamshire, United Kingdom Hybrid / WFH Options
Omega Resource Group
Microsoft tools. • Understanding of Operational Technology and IoT and how these can exist along side IT. • Practical knowledge of Okta or similar IDP platforms. • Experience with AWS products. • Zoom VideoConferencing & VOIP administration. • Microsoft Office 365 & Azure AD administration. • Windows Desktop deployment, maintenance, and management practices (InTune/SCCM). • Powershell & scripting capability Candidates who are currently an More ❯
dedicated Customer Service team. This role involves day and night shifts. Your responsibilities as a First Line Service Desk Analyst: • Provide first-line IT support via phone, email, and video conference • Log and manage incidents, service requests, and changes using an ITSM tool • Prioritise and escalate issues following ITIL best practices • Deliver exceptional customer service and clear communication • Perform … skills and attention to detail. • ITIL Foundation Certification. • Experience with ITSM/call management systems. • Working knowledge of Microsoft Office, Windows OS, Active Directory. • Familiarity with Cisco VoIP and videoconferencing tools. If you're a results-driven Service Desk Analyst with a passion for delivering high-quality IT support, we want to hear from you. Immediate start. More ❯
Birmingham Airport, Birmingham, West Midlands, England, United Kingdom
RT Consulting
first-line support to a nationally distributed user base. Working on a 24/7/365 shift rota, you will: Deliver responsive IT support via telephone, email, and videoconferencing Log, prioritise, and escalate incidents, service requests, problems and changes using ITSM tools Provide a high standard of customer service, ensuring consistent communication and accurate updates Diagnose … Certificate (or working knowledge of ITIL principles) Familiarity with ITSM/call management systems Working knowledge of: Microsoft Office and Windows Operating Systems Microsoft Active Directory Cisco VoIP and VideoConferencing systems Why Join RT Consulting? Joining the RT Society means more than just project deployment. You become part of a community of experienced professionals. As a member More ❯
First-line Support To a Nationally Distributed User Base. Working On a 24/7/365 Shift Rota, You Will Deliver responsive IT support via telephone, email, and videoconferencing Log, prioritise, and escalate incidents, service requests, problems and changes using ITSM tools Provide a high standard of customer service, ensuring consistent communication and accurate updates Diagnose … Certificate (or working knowledge of ITIL principles) Familiarity with ITSM/call management systems Working knowledge of: Microsoft Office and Windows Operating Systems Microsoft Active Directory Cisco VoIP and VideoConferencing systems Why Join RT Consulting? Joining The RT Society Means More Than Just Project Deployment. You Become Part Of a Community Of Experienced Professionals. As a Member More ❯
support expertise to help support the network of services across the UK. The individual will work on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Requests will be logged, categorised, prioritised and escalated as appropriate. Must have • Previous experience in a Service Desk or Customer Service role. • Experience with ServiceNow is essential. Experience … Excellent standard of written English • Punctual and Reliable Skills: • Strong customer service skills, including a positive attitude and excellent telephone manner. • Ability to communicate effectively via telephone, email, and video conference. • Proficiency in logging and categorizing incidents, service requests, problems, changes, and knowledge within an ITSM tool. • Ability to handle enquiries, complaints, and escalations professionally. • Analytical skills to follow … beneficial) • Intermediate working knowledge of Microsoft Office Applications • Intermediate working knowledge of Microsoft Operations Systems • Intermediate working knowledge of Microsoft Active Directory • Basic working knowledge of Cisco VoIP and VideoConferencing systems #J-18808-Ljbffr More ❯
Excellent standard of written English • Punctual and Reliable Skills: Strong customer service skills, including a positive attitude and excellent telephone manner. Ability to communicate effectively via telephone, email, and video conference. Proficiency in logging and categorizing incidents, service requests, problems, changes, and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow … beneficial) • Intermediate working knowledge of Microsoft Office Applications • Intermediate working knowledge of Microsoft Operations Systems • Intermediate working knowledge of Microsoft Active Directory • Basic working knowledge of Cisco VoIP and VideoConferencing systems Our dedicated team would be pleased to discuss in more detail how we may be able to help #J-18808-Ljbffr More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
ARM
services across the UK. The individual will work as part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Requests will be logged, categorised, prioritised and escalated as appropriate. ***Please note - The selected candidate MUST HAVE ACTIVE SC Clearance for this position*** Responsibilities on the role- * Communicate … effectively with customers and third parties via telephone, email and video conference on a daily basis * Logging of all Incidents, Service Requests, Problems, Changes and Knowledge within an ITSM tool, categorising and prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures * Assign priorities … beneficial) * Intermediate working knowledge of Microsoft Office Applications * Intermediate working knowledge of Microsoft Operations Systems * Intermediate working knowledge of Microsoft Active Directory * Basic working knowledge of Cisco VoIP and VideoConferencing systems Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM More ❯
beneficial) * Intermediate working knowledge of Microsoft Office Applications * Intermediate working knowledge of Microsoft Operations Systems * Intermediate working knowledge of Microsoft Active Directory * Basic working knowledge of Cisco VoIP and VideoConferencing systems Key Tasks The post holder will be required to do the following: * Communicate effectively with customers and third parties via telephone, email and video conference More ❯
are all good to have and while ITIL qualifications are not needed, they are beneficial! Your Role: • Provide primary interface with customers via telephone, email, face-to-face and videoconferencing • Logging of all Incidents, Service Requests, Problems, Changes and Knowledge in the ITSM tool to ensure that issues are appropriately identified and tracked through to resolution • Analyse More ❯
Shell) Office 365 Administration (Standard Office Suite, Exchange Online, SharePoint Online, Azure Connect, Security and Compliance and Licensing) Security Tooling (Trend Micro, Azure Sentinel, Darktrace and Proofpoint) Audio and VideoConferencing (On-Premises Skype for Business and Microsoft Teams) Virtual Apps (Citrix 6+ and Azure Virtual Desktop) User and Device Policy Management (Active Directory, Group Policy, One Identity More ❯
Shell) Office 365 Administration (Standard Office Suite, Exchange Online, SharePoint Online, Azure Connect, Security and Compliance and Licensing) Security Tooling (Trend Micro, Azure Sentinel, Darktrace and Proofpoint) Audio and VideoConferencing (On-Premises Skype for Business and Microsoft Teams) Virtual Apps (Citrix 6+ and Azure Virtual Desktop) User and Device Policy Management (Active Directory, Group Policy, One Identity More ❯
Birmingham, West Midlands, England, United Kingdom
Reed
role involves working as part of the Customer Service Centre (CSC), operating on a 24/7 shift rota. The successful candidate will handle correspondence via email, telephone, and video conference, ensuring all requests are logged, categorised, prioritised, and escalated appropriately. Day-to-day of the role: Communicate effectively with customers and third parties via telephone, email, and video … with a service management framework (ITIL beneficial). Intermediate working knowledge of Microsoft Office Applications, Microsoft Operations Systems, and Microsoft Active Directory. Basic working knowledge of Cisco VoIP and VideoConferencing systems. To apply for this Service Desk Analyst position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this More ❯
Birmingham, West Midlands, England, United Kingdom
Reed
of tasks including logging requests, categorising, prioritising, and escalating them as necessary. Day-to-day of the role: Communicate effectively with customers and third parties via telephone, email, and video conference. Log all Incidents, Service Requests, Problems, Changes, and Knowledge within an ITSM tool, categorising and prioritising them appropriately. Handle enquiries, complaints, and escalations from customers and other stakeholders. … with a service management framework (ITIL beneficial). Intermediate working knowledge of Microsoft Office Applications, Microsoft Operations Systems, and Microsoft Active Directory. Basic working knowledge of Cisco VoIP and VideoConferencing systems. Benefits: Competitive salary and benefits package. Opportunity to work in a critical support role within a dynamic environment. Comprehensive training and development opportunities. To apply for More ❯
East Midlands (England), England Hybrid / WFH Options
Government Digital & Data
our wired & WiFi Local Area Network services both internally & externally provided, and our Physical Infrastructure field services. · Voice - ownership of our digital, analogue and IPT Voice & Unified Comms services. · Video - ownership of our Videoconferencing services, procedural video services including pre-recorded evidence. · Hybrid Cloud - ownership of our Azure hosting offer, on-premise hosting, testing and … panel will review your application against the Person Specification above. Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. This will include a short, in time exercise, using pseudo code at the start, details of which will be released once invited to interview. Should we receive a More ❯
sector. Demonstrated ability to work collaboratively in cross-functional teams and manage multiple priorities in a dynamic environment. Deep understanding of defence collaboration technologies, including secure messaging, file sharing, videoconferencing, and information assurance. Strong knowledge of security principles, encryption standards, and compliance frameworks relevant to defence and security environments (eg, UK OFFICIAL/SECRET, NATO SECRET). More ❯
services across the UK. Our team will work as part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Our consultants will be required to do the following: Communicate effectively with customers and third parties via telephone, email and video conference on a daily basis Logging More ❯
services across the UK. Our team will work as part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Our consultants will be required to do the following: Communicate effectively with customers and third parties via telephone, email and video conference on a daily basis Logging More ❯
applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability). The frequency may increase in the future Interview: Video conference via Teams Term: Permanent This opportunity is available on level transfer and Temporary Responsibility Allowance/Temporary Promotion. The successful candidate will be expected to return to their More ❯
technological improvements, and communicate with product management. Assist in preparing tender documents and participate in promotional activities like trade shows and open days. Offer technical support and advice on video surveillance equipment, troubleshoot issues, and collaborate with R&D and third-party integrations. Maintain communication with headquarters regarding new products and technical issues to ensure timely solutions. Key Attributes … Experience managing multiple products and initiatives with prioritization skills. Strong knowledge of CCTV, alarm systems, access control, videoconferencing, VMS, cloud storage, video walls, network, and industrial drones. Ability to work independently, set strategic directions, and communicate effectively with technical and non-technical stakeholders. Skilled in data analysis to inform decision-making. Excellent customer service and communication More ❯
meet required standards. Support business partners like distributors and resellers in brand promotion through participation in trade shows, tech days, open days, etc. Provide technical support and advice on video surveillance equipment, respond to technical issues, collaborate with R&D on troubleshooting, and facilitate integration with third-party systems. Maintain communication with headquarters regarding new product lines and technical … issues to ensure timely problem resolution. Key Attributes: Experience managing multiple products and initiatives with proper prioritization. Strong knowledge of CCTV, alarm systems, access control, door entry, videoconferencing, VMS, cloud storage, video wall, video/audio matrix, network, and industrial drones. Ability to work independently, set clear strategic directions. Effective communication skills with technical and More ❯
technical excellence within the team Participating in various training and development As a successful candidate ideally, you will have at least 2 years previous experience within a professional audio, video, videoconferencing or similar technical role with the ability to install, configure equipment using software tools and able to terminate cables to industry standard. Be self-motivated More ❯
technical excellence within the team Participating in various training and development As a successful candidate ideally, you will have at least 2 years previous experience within a professional audio, video, videoconferencing or similar technical role with the ability to install, configure equipment using software tools and able to terminate cables to industry standard. Be self-motivated More ❯
Birmingham, West Midlands, England, United Kingdom
Clarify Consultancy Ltd
technical excellence within the team Participating in various training and development As a successful candidate ideally, you will have at least 2 years previous experience within a professional audio, video, videoconferencing or similar technical role with the ability to install, configure equipment using software tools and able to terminate cables to industry standard. Be self-motivated More ❯
technical excellence within the team Participating in various training and development As a successful candidate ideally, you will have at least 2 years previous experience within a professional audio, video, videoconferencing or similar technical role with the ability to install, configure equipment using software tools and able to terminate cables to industry standard. Be self-motivated More ❯
Employment Type: Permanent
Salary: £30000 - £40000/annum + Bonus & Company Vehicle