2nd Line Service Desk Analyst
Newcastle upon Tyne, England, United Kingdom
Synergi
substantial growth since its inception in 2013 and this appointment will add to our experienced service desk team to support our continued success. Role, Duties & Expectations Provide high quality desktop, server and cloud platform support Demonstrate the ability to troubleshoot complex environments Provide clear advice and guidance to clients for improving their environments Be seen as a trusted advisor … background a minimum of 5 years’ experience providing support to multiple customers Have the confidence to hold conversations with customers assisting technically in service reviews Ability to troubleshoot Windows Desktop Operating systems and Microsoft Office applications Support Windows Server operating systems and Exchange on premises environments Complete understanding of Active Directory, Group Policies, DNS and DHCP Strong knowledge of … on premise environments including Hyper-V and VMware Knowledge of and ability to monitor and troubleshoot Backup technologies Good understanding of Networking technologies with the ability to troubleshoot from desktop through to LAN, WAN and hosted services Understanding of the ITIL framework and basic principals Good understanding of commercial aspects of service agreements Beneficial but not essential Basic SQL More ❯
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