IT Service Desk Analyst — Microsoft 365 & Entra ID Expert
- Location
- Newcastle upon Tyne, England, United Kingdom
incidents, ensuring clear diagnostics, communication, and resolution tracking Manage user identity and access in Entra ID (Azure AD), including password resets, MFA, licences, and group memberships Support Intune and Autopilot device lifecycle activities such as provisioning, enrolment, rebuilds, replacements, and compliance remediation Fulfil IT service … adoption, identify recurring issues, and contribute to continuous service improvement within a Microsoft-centric environment using tools such as Jira Service Management, Intune, Entra ID, and Microsoft 365 To succeed as our IT Service Desk Analyst, you will have: Experience providing 1st and/ ...